Bilingual Customer Service Representative

Job title: Bilingual Customer Service Representative

Location: On-site in Tallmadge, OH

Schedule: Monday–Friday

Salary: $43,000 – $46,000 depending on experience

• Manufacturer and distributor that focuses on delivering exceptional service to support distributor success
• Believes strong service builds trust and leads to shared growth and achievement
• Your voice matters—ideas are encouraged and valued
• Flexible, supportive work culture
• Opportunity to grow and take on more responsibility over time

• Communicate with customers via phone, email, and chat in both Spanish and English
• Assist with product/service questions, order issues, billing inquiries, and general support
• Handle and resolve customer complaints with empathy and professionalism
• Maintain accurate records of customer interactions and transactions
• Collaborate with internal departments to ensure customer needs are met
• Stay up-to-date on company products, services, and policies

• Fluent in Spanish and English (spoken and written)
• Previous customer service experience preferred
• Strong communication and problem-solving skills
• Proficient with basic computer applications and CRM systems
• Ability to multitask and manage time effectively
• High school diploma or equivalent (college degree a plus)