Applications Analyst II

Job Summary

Collier County strives to be an employer of choice, and many of our employees build long‑term careers with us. The salary listed in the job description reflects the full pay range for this position, from entry level through advanced career stages.

NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.

• Analyze, develop, program, implement, and maintain software solutions and related systems designed to increase productivity, workflow, capabilities, efficiency and effectiveness of an assigned business unit’s programs, services and administration. This includes meeting with users/customers, analyzing and defining system needs; developing software programs and applications; and implementing, documenting and maintaining applications and associated systems.
• Serve as the primary divisional or departmental system configuration team leader during the implementation and maintenance of assigned technical systems.
• Perform back‑end software support for Resource X and Gov Max, and ensure compliance with new regulations regarding budgeting and strategic plan updates. Additionally, perform graphic design tasks and analytics.
• Oversee testing of all system functions and system revisions; schedule and track the results of all system testing; conduct initial analysis of the nature and ownership of system and process errors; maintain an error database and follow each item through to resolution; analyze testing results and make system improvement recommendations to management; provide statistical analysis of system issues for management and vendor considerations.
• Provide support for technical systems and software solutions for departmental/divisional information system programs and applications, which may include Internet‑based applications, business applications developed in‑house, and/or applications purchased from vendors; perform work involving all facets of new and existing applications, which includes development through programming, installation, maintenance, troubleshooting and upgrades/modifications.
• Define requirements, develop specifications and document processes for new software applications and modifications to existing software; meet with users/customers to define user needs; analyze business functions and work processes; determine technical needs; identify system compatibility and capacity issues; identify hardware and other equipment needed to support programs.
• Provide training and assistance to users; respond to user demands, questions and requests for assistance.
• Troubleshoot assigned programs/applications; resolve software application, operating system and network issues that prevent clients from accessing and utilizing information technology; initiate and participate in system upgrades.
• Perform project management duties for assigned software/applications projects; identify project scope, milestones and sequence of project steps/actions; create and maintain project deadlines; document and communicate project status; prepare reports on project schedules and status and submit to management.
• Design, develop, test and maintain databases for assigned applications; design database structure and define database environment; ensure data integrity; manage data transfers, migrations, conversions and/or connections.
• Change the configuration of information systems in accordance with direction/modeling driven by business processes; fully test changed performance of system and the impact on the remainder of the systems; document configuration changes in accordance with BCC IT standards for documenting process flows; communicate and coordinate changes with impacted business units as needed.
• In the case that supervisory functions are assigned: supervise, direct, and evaluate assigned staff; process employee concerns and problems; direct work; counsel, discipline, and complete employee performance appraisals.

• Bachelor’s degree required.
• Two (2) years of related experience; experience should be directly related to assigned business unit’s technical systems and programs.
• Candidates without a related degree should…