Sr. Collections Analyst

HOW YOU WILL MAKE AN IMPACT Portfolio & Collections Management

• Independently manage a high-volume portfolio of business-to-business customer accounts, including Fortune 500 companies, major retailers, professional sports organizations, and strategic accounts
• Drive collections efforts through proactive customer outreach via phone, email, customer portals, and internal escalation channels to ensure timely payment resolution
• Monitor and prioritize aging balances to ensure timely follow-up on delinquent accounts and achievement of collection targets
• Analyze aging trends, payment behaviors, and account exposure to identify potential financial risk and recommend appropriate actions
• Coordinate and participate in customer meetings and escalations related to overdue balances, disputes, payment plans, and reconciliation efforts

• Perform detailed account reconciliations, identify payment discrepancies, research unapplied cash, offsets, deductions, short payments, and resolve complex account issues
• Investigate customer deductions and chargebacks, document root causes, and coordinate resolution efforts with internal stakeholders
• Partner with Sales, Customer Service, Billing, Deductions, Finance, and Operations teams to resolve disputes and remove barriers preventing payment
• Support root cause analysis initiatives by identifying recurring operational or billing issues impacting collections performance

• Maintain accurate and detailed documentation of collection activities, customer communication, dispute status, and action plans
• Support monthly close activities, audit requests, reporting requirements, and special projects as assigned
• Review account activity and collaborate with leadership to identify process improvement opportunities that enhance operational efficiency and reduce delinquency risk

• Serve as a subject matter expert (SME) for AR collections processes, account reconciliation, dispute resolution, and portfolio management
• Assist in training, mentoring, and supporting AR Collections Analysts and offshore/shared services teams
• Demonstrate strong decision-making skills and the ability to independently manage competing priorities in a fast-paced environment
• Perform additional responsibilities in support of the Invoice-to-Cash (ITC) organization and broader Accounts Receivable function

• Bachelor's degree in Accounting, Finance, Business, Economics, or related field preferred
• Minimum 4+ years of Accounts Receivable, B2B Collections, Credit & Collections, or Account Reconciliation experience in a high-volume environment
• Strong experience managing complex customer portfolios and resolving account reconciliation discrepancies independently
• Proven ability to analyze aging reports, investigate deductions/chargebacks, and drive issue resolution across multiple departments
• Experience working with large retailers, strategic accounts, or complex customer structures preferred
• Experience supporting or collaborating with offshore/shared services teams is a plus
• Advanced Microsoft Excel skills required, including Pivot Tables, VLOOKUP/XLOOKUP, filtering, formulas, and data analysis
• Experience with ERP systems such as D365, Oracle, Net Suite, or similar platforms preferred
• Self-driven professional with strong ownership mentality and ability to work independently with limited supervision
• Excellent verbal and written communication skills with the ability to interact professionally with customers and all levels of management
• Strong organizational skills with the ability to prioritize workload, manage deadlines, and adapt to changing business needs
• Strong analytical and problem-solving skills
• High attention to detail and accuracy
• Account reconciliation expertise
• Ability to manage escalations and difficult conversations
• Ability to identify process gaps and recommend improvements
• Team-oriented mindset with ability to collaborate cross-functionally
• Ability to work effectively in a fast-paced and evolving environment