Sr. Payroll Operations Specialist

Job Summary

The Sr. Payroll Operations Specialist serves as the subject‑matter expert and executor of all end‑to‑end payroll processes for the client bottler. The role is the primary point of contact for all payroll and time‑related queries from both the bottler client and the BSNA team. This position is responsible for ensuring timely, accurate payroll processing for the supporting client population, identifying gaps in audit reporting, promoting efficient operational processes, and adhering to regulatory guidelines.

The specialist partners with the client and CONA contacts for timekeeping administration, finance, and HR, and prepares all bank transactions related to payroll funding.

• Execute payroll processing and non‑processing tasks to run weekly/biweekly payroll cycles within the CONA application.
• Prepare all net pay and third‑party vendor bank fundings ($240M/annually) on behalf of the client.
• Research and resolve payroll errors before funding, including schedule changes, taxation issues, commission calculations, or base rate changes.
• Perform all audits for payroll and bank reconciliations.
• Manage bank reconciliation items related to payroll fundings (positive pay, void and reissue, stop payments, etc.).
• Apply policy or CBA language for payroll processing of all non‑exempt employee population.
• Calculate and track over payment liabilities based on bottler policies and regulatory guidelines; communicate directly with bottler associates to explain and retrieve over payments.
• Perform year‑end tax adjustments, unclaimed funds processing, and over payment or receivable write‑offs.
• Administer and balance all off‑cycle transactions (tax adjustments, union bonuses, severance payments, incentives, and travel & expense reimbursements from Accounts Payable, etc.).
• Process commissions and over/short deductions for the driver population.
• Provide direct support to resolve complex payroll root‑cause issues (timekeeping, master data, organization management).
• Assist legal and internal audit with payroll and timekeeping inquiries for legal settlements and union grievances.
• Provide superior customer support through service‑level adherence, accurate processing, and payroll subject‑matter expertise.
• Partner with internal and external vendors to support payroll‑dependent interfaces (benefits, garnishments, timekeeping, etc.).
• Conduct system update testing, managing issues with CONA/IT support for user acceptance or regression testing.
• Identify payroll and reporting efficiencies within the CONA platform to incorporate into the bottler processing model.

Disclaimer:
This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change with or without notice.

• Working knowledge of Collective Bargaining Agreements and benefit administration
• Client/Customer Service experience
• Excellent analytical and research skills
• Detail‑oriented
• General understanding of HR related processes and business acumen
• Ability to assess and analyze complex business needs and identify a resolution
• Excellent verbal and written communication skills
• Experience with HR Technology
• Ability to effectively communicate and interact with associates at all levels of the organization
• Proven Customer Service experience
• Resourceful, highly organized, and able to prioritize
• Self‑starter and able to work independently
• Ability to work within a team

• Minimum: High School or GED
• Preferred: 4 Year / Bachelor’s Degree

• 5 years of payroll processing, finance, or HR experience
• 5 years of experience with a payroll processing system
• 3 years of experience with timekeeping systems

• Willingness and ability to travel as required by the business.

CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager’s discretion. The number of days required at a CCBSS office location is at the manager’s discretion and is subject to change depending on business needs.