Accounts Receivable Specialist

Job Description

About the company

High Ground is a private equity-backed leader in the disaster mitigation and property restoration services industry. Founded in 2020 with the acquisition of Dry Force, headquartered in Dallas, TX, High Ground has grown through strategic acquisitions and now operates fourteen leading restoration brands across the United States. By combining industry-leading technology, operational excellence, and a highly skilled workforce, High Ground delivers best-in-class service to residential and commercial customers while supporting long-term growth across its portfolio of companies.

Accounts Receivable Specialist (Restoration)

Position Summary

The Accounts Receivable Specialist is responsible for resolving complex accounts receivable matters that require advanced analysis, insurance claim negotiations, operational collaboration, and strategic problem solving. As a key member of the Accounts Receivable Center of Excellence (COE), this role partners closely with Collections Specialists, Operations, Estimating, Accounting, and Leadership to identify and remove barriers preventing timely payment.

Unlike traditional collections, this position focuses on investigating root causes, negotiating complex insurance claims, resolving documentation and operational issues, and improving the overall collectability of accounts across multiple restoration brands. Success in this role requires restoration industry knowledge, critical thinking, strong negotiation skills, and the ability to influence outcomes while preserving exceptional customer and business relationships.

Key Responsibilities

• Serve as the primary resource for complex accounts requiring insurance negotiations, operational intervention, documentation review, or advanced problem solving.
• Negotiate claim settlements with insurance carriers by reviewing estimates, supporting documentation, industry standards, and applicable claim information to achieve timely and appropriate financial resolution.
• Analyze outstanding accounts to identify root causes of payment delays and develop strategies to remove barriers preventing collection.
• Review estimates, invoices, project documentation, photographs, contracts, supporting records, and related documentation to ensure accounts are accurate, defensible, and positioned for successful resolution.
• Research applicable laws, lien rights, public records, industry resources, and other supporting information to strengthen negotiations and assist with complex collection matters.
• Partner with Operations, Estimating, Accounting, Leadership, and Collections Specialists to resolve project issues, documentation deficiencies, customer concerns, and operational challenges affecting payment.
• Provide guidance and support to Collections Specialists by assisting with escalated accounts, sharing industry knowledge, and recommending effective resolution strategies.
• Identify trends impacting collections and collaborate on process improvements that strengthen operational workflows, improve collectability, and support the continued development of the Accounts Receivable Center of Excellence.
• Maintain detailed documentation of negotiations, account activity, settlement discussions, research findings, and recommended next steps.
• Support multiple brands and service lines while promoting consistency, operational excellence, and best practices across the organization.

Qualifications

• Three (3) or more years of experience in Accounts Receivable, Insurance Claims, Restoration, or a related field.
• Restoration industry experience strongly preferred.
• Working knowledge of restoration workflows, estimating principles, insurance claims, and restoration documentation.
• Understanding of IICRC standards, restoration terminology, and industry best practices.
• Experience negotiating with insurance carriers and resolving complex account issues.
• Strong analytical, research, critical thinking, and problem-solving skills.
• Excellent communication and relationship-building skills with the ability to influence outcomes while maintaining professionalism.
• Ability to research applicable laws, lien rights, public records, supporting documentation, and industry resources.
• High attention to detail with exceptional organizational and documentation skills.
• Proficiency with Microsoft Office, including Excel.
• Experience with Xactimate, Xact Analysis, DASH/Restoration
  365, Sage Intacct, or similar restoration software preferred.
• Ability to manage multiple priorities while maintaining confidentiality, accountability, and professionalism.

What Success Looks Like

Successful Accounts Receivable Specialists understand that resolving complex receivables requires much more than collecting payment. They approach each account with curiosity, critical thinking, and a solution-oriented mindset, working to identify the underlying issues preventing financial resolution.

They build strong partnerships across Operations, Estimating, Accounting, and Leadership while supporting Collections…