Bilingual Home Care Coordinator

Responsibilities

• Plays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match
• Performs various supervisory activities related to scheduling both caregivers to clients, timecard processing, and other responsibilities as needed
• Maintains a positive demeanor at all times and is able to effectively multitask in a high functioning office environment
• Schedules the daily activities of caregivers, answers telephone, takes inquiries or messages in an upbeat, professional manner
• Communicates continually with associates and clients to evaluate service
• Serves as a team player within an office environment
• Assist with recruitment tasks such as scheduling interviews and posting job ads
• Maintain and organize employee records and HR documents
• Help coordinate onboarding and orientation for new hires
• Support day-to-day HR administrative tasks and employee inquiries
• Ensure confidentiality of sensitive HR information
• Greet and register new patients upon arrival
• Collect and verify personal, medical, and insurance information
• Explain intake forms and assist patients in completing them
• Enter patient data accurately into the electronic medical records system
• Coordinate with clinical staff to ensure a smooth intake process
• Serves as liaison between associates and Operations Director
• Maintains integrity in every interaction with caregivers and clients
• Maintains professionalism in all interactions
• Other general office and clerical functions
• Other duties assigned by Director of Operations

• Ability to problem solve and make decisions in a fast-paced environment
• Ability to relate to clients and care staff in a way that is sensitive to the unique needs of the individual
• High School graduate or equivalent
• Basic office, computer skills, and organizational abilities
• Excellent interpersonal relations abilities
• Excellent telephone skills
• Knowledge of common medical terminology
• Able to work independently, demonstrating sound judgment
• Read, write, speak, and understand English as needed for the job
• Health benefits, 401k, PTO