Supervisor-; Customer Service Center

Position: Supervisor-707 (Customer Service Center)
Job Description

JOB SUMMARY

Responsible for supervising a team in one of the Clerk's business service centers/departments, with responsibility for monitoring work processes to ensure quality and quantity standards are met. Further, individuals in this position will provide continuity between management directives and staff to ensure that organizational goals are clearly defined and achieved. Incumbents in this classification will perform the duties of the function and execute first line supervisory field work.

Responsible for performing a variety of specialized clerical/administrative duties related to the processing and maintenance of legal and court records.

STARTING SALARY: $25.65 hourly/ $53,352 annually

CORE COMPETENCIES

• Customer Commitment - Proactively seeks to understand the needs of our customers and provide the highest standards of service
• Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve
• Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
• Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals

JOB SPECIFIC COMPETENCIES

• Knowledge of legal terminology and procedures.
• Knowledge of the functions, services, procedures and regulations of the Clerk's office, and specifically to the area to which assigned, and the ability to perform related specialized tasks.
• Knowledge of general office policies, procedures and practices.
• Knowledge of English grammar and spelling and arithmetic.
• Knowledge to utilize computer/software programs.
• Knowledge of applicable statutes, laws, office policies and procedures, best practices.
• Knowledge of cashiering procedures.
• Skill in the application of supervisory techniques.
• Skilled in oral, written and nonverbal communication.
• Skilled in conducting difficult interviews and settling disputes.
• Skilled working independently and in group settings.
• Ability to perform accurate computations and verify data.
• Ability to type, operate data processing, word processing and other office equipment.
• Ability to establish and maintain effective working relations with government officials, other employees, and the public.
• Ability to plan, organize and supervise the work of others.
• Ability to interpret and explain laws, statutes, regulations and other directives.
• Ability to proof own work and the work of others.
• Ability to prioritize work of the team.
• Ability to prepare and maintain records and reports.
• Ability to write procedures in a clear and concise manner.
• Ability to meet deadlines.
• Ability to make decisions based on statutes, department and agency polices/processes and best practices.
• Ability to follow directives.
• Ability to multi-task within multiple office duties.

REPRESENTATIVE DUTIES

Note:

The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform one or more of the activities described below.

• Assists in the review, development, and distribution of routine procedures to ensure timely and accurate accomplishment of established operational goals.
• Attends court proceedings and records minutes.
• Attends meetings as required.
• Evaluates performance and provides input to the team manager.
• Implements management decisions through the work of subordinate employees.
• Implements goals, policies, procedures and guidelines to ensure operational efficiency and effective administration of unit.
• Monitors customers and front counter staff.
• Oversees workflow and assigns/delegates/distributes work and initiates corrective action as needed.
• Participates in performing the actual work of the unit and substitutes for subordinates as needed.
• Prepares a variety of administrative and statistical reports in support of the unit's activities.
• Performs security checks, ensures cashiers keep cash drawers secure during working hours, and ensures established time frames and deadlines are met.
• Provides supervision, guidance, training and motivation to assigned staff.
• Provides hands-on advice and assistance on work processes, best practices and subject matter expertise to subordinates.
• Provides information concerning general court procedures to the general public and other departments and agencies.
• Purchases and distributes supplies.
• Receives, verifies, and examines legal forms, dockets, court files and exhibits to ensure adherence to court procedures.
• Records case dispositions, court orders and arrangements for payment of court fees.
• Solves problems within the team related to work assignments.
• Vault duty; opens vault daily for cashiers to access cash drawers, secures cash…