Front Desk Receptionist

Front Desk Receptionist (Facilities Management) – District Seven Headquarters, Tampa, FL 33612

• Answer all incoming calls to the District's main switchboard and transfer calls to appropriate Department personnel. Assist callers with referrals/transfers to other state agencies based upon the subject of the call.
• Perform a variety of receptionist duties, including greeting visitors, issuing visitor badges, and controlling access into DOT buildings as a security measure. Direct visitors to meeting locations within Department facilities or contact meeting organizers to escort attendees to meetings within secured areas of the facility.
• Maintain accurate visitor logs and inventories of visitor badges.
• Maintain desk procedures that cover security measures in place to control building access, receptionist, and switchboard duties.
• Operate security equipment in use at the receptionist desk, which may include surveillance equipment, badge making equipment, cameras, radios, and electronic access control systems/software.
• Provide information of a non‑technical and routine nature to the general public, local and state officials, contract personnel, or clients of the state as to services rendered by the DOT or other state agencies and collect pertinent information.
• Maintain an accurate telephone directory and update, maintain, and follow front desk and switchboard operation procedures.

• Building security protocol
• Computer operations systems and procedures
• Business telephone etiquette

• Using personal computers and standard office software

• Communicate effectively both orally and in writing

• High School Diploma or Certificate of High School Equivalency; 2 years’ experience in a related field can substitute for the high school diploma or equivalency.

• Health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• Dental, vision and supplemental insurances
• State of Florida retirement package
• 10 paid holidays a year
• Generous vacation and sick leave
• Career advancement opportunities
• Tuition waiver for public college courses
• A variety of training opportunities
• Employee Assistance Program (EAP)

You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.

Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) and any other documentation as required by Rule 55A-7, Florida Administrative Code.

Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.