Patient Experience Coordinator - Front Desk

Anchor Injury and Integrative Health offers top-quality care and attention to your needs. Our mission is to stabilize health using a holistic approach, combining conventional medicine with evidence-based complementary therapies to enhance overall wellness and quality of life.

We are seeking a dynamic and customer-focused individual to join our team as a Front Desk Receptionist. As the first point of contact for our clinic, you will play a crucial role in providing exceptional service to our patients while ensuring smooth clinic operations. This position involves a variety of tasks as follows.

Salary: $15.00 - $17.00 per hour Answering Phones:

- Greet patients and answer incoming calls promptly and professionally.

- Provide information about clinic services, appointment availability, and general inquiries.

- Direct calls to appropriate staff members or departments as needed.

Checking Patients In:

- Welcome patients warmly as they arrive for their appointments.

- Verify patient information and update records as necessary.

- Ensure patients complete necessary paperwork and forms accurately and efficiently.

Checking Patients Out:

- Process payments for services rendered, including copays, deductibles, and other fees.

- Provide receipts and documentation for patient transactions.

- Schedule follow-up appointments as needed and provide appointment reminders.

Collecting Fees for Services:

- Calculate fees for services based on fee schedules and insurance coverage.

- Explain billing and payment options to patients and assist with financial arrangements as needed.

- Maintain accurate records of payments received and reconcile cash drawer at the end of each day.

Scheduling Appointments:

- Manage appointment scheduling software to book and confirm patient appointments.

- Coordinate scheduling adjustments and cancellations to optimize clinic efficiency.

- Follow up with patients to reschedule missed appointments and fill cancellations promptly.

Additional Responsibilities:

- Assist at educational presentations with patient scheduling and fee collection.

Patient Communication:

- Communicate with patients via phone, email, and in-person to provide appointment reminders, follow-up instructions, and other important information.

- Ensure patients feel valued and cared for throughout their interaction with the clinic.

Administrative Support:

- Assist with administrative tasks such as filing paperwork, organizing patient records, and maintaining office supplies.

- Collaborate with clinic staff to streamline administrative processes and improve overall efficiency.

Continuous Improvement:

- Actively participate in staff meetings and training sessions to stay informed about clinic policies, procedures, and best practices.

- Identify opportunities for process improvement and contribute ideas for enhancing patient experience and clinic operations.

Requirements/Responsibilities

Qualifications:

High school diploma or equivalent required; additional education or training in customer service or healthcare administration preferred.

Prior experience in a medical or chiropractic office setting preferred but not required.

- Strong communication skills, both verbal and written, with a professional and friendly demeanor.

- Excellent organizational skills and attention to detail.

- Ability to multitask and prioritize tasks effectively in a fast-paced environment.

- Proficiency with computer software and willingness to learn new systems.

- Commitment to providing exceptional customer service and patient care.

This position offers a competitive salary, opportunities for advancement, and a supportive work environment focused on promoting employee well-being and professional growth.

Anticipated

Hours:

Monday: 6:30 am-5:30 pm Tuesday: 2:30 pm-7:00 pm Wednesday: 8:00 am - 7:00 pm Thursday: 1:30 pm-6:30 pm Friday: 7:30 pm - 6:30 pm