Student Accounts Representative Job Tampa area,Florida USA,Administrative/Clerical

Student Accounts Representative – Tampa (R0010637)

The Bursar's Office at The University of Tampa seeks a Student Accounts Representative to assist students and parents with accounts receivable processes. The role reports to the Assistant Bursar and is considered essential.

Responsibilities

Assist students and families with accurate tuition and fees structure, audit rates, and room and board rates.

Provide counseling on payment, withdrawal, and refund policies and explain the university’s payment plan.

Interpret a student’s financial aid package to articulate how aid affects the overall statement.

Counsel students and families on third‑party payees, such as 529 payments, Florida Prepaid, and Sponsored Payments.

Record and deposit all monies received daily, including outside scholarship payments.

Verify and balance credit card transmittal daily; maintain cash receipts and student files.

Assist with auditing student accounts during all phases of the registration process.

Perform general clerical duties such as scanning documents and answering phones.

Coordinate with other institutional offices for the best interest of the student.

Contribute to a work environment that encourages cultural and background diversity.

Qualifications

High school diploma required; some college coursework preferred.

Minimum 12 months cash handling experience.

At least two years customer service experience.

Efficient typing and 10‑key skills.

Strong computer skills, including Microsoft Office suite.

Excellent oral, interpersonal, and organizational skills.

Ability to establish priorities and manage time effectively.

Ability to work in a fast‑paced environment.

Knowledge of, or willingness to learn, the University of Tampa software programs such as Workday and Microsoft Office.

Willingness to embrace new technologies and innovative practices.

Work Schedule

Monday through Friday, 8:30 a.m.–5:00 p.m.; summer timetable:
Monday–Thursday, 8:00 a.m.–5:30 p.m.; occasional evenings and weekends required.

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