Student Accounts Representative

Student Accounts Representative

The Bursar's Office at The University of Tampa has a position available for a Student Accounts Representative to assist students and parents with accounts receivable process in a fast-paced environment and will report to the Assistant Bursar.

This position is designated as an essential employee and may be required to report to work as scheduled when University offices are closed due to severe weather or other conditions.

Responsibilities include:

• Assisting students and families with accurate tuition and fees structure, audit rates and room and board rates.
• Counseling students and families on the payment, withdraw and refund policies, as well as giving detailed explanation of how our University's payment plan is offered.
• Interpreting a student's financial aid package with a full understanding to articulate how financial aid affects the overall student statement.
• Counseling students and families on third party payees' payments, such as 529 payments, Florida Prepaid and Sponsored Payments.
• Recording and depositing all monies received on a daily basis, including Outside Scholarship Payments.
• Verifying and balancing credit card transmittal daily. Maintaining all cash receipts and student files.
• Assisting with the auditing of student accounts during all phases of the registration process.
• Performing general clerical duties such as scanning documents and answering phones.
• Coordinating with other institutional offices in the best interest of the student.
• Contributing to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures and backgrounds.

Qualifications include:

• High School diploma required; some college preferred.
• 12 months of cash handling experience.
• Two (2) years' experience in customer service.
• Efficient typing and 10-key skills.
• Strong computer skills required, including Microsoft Office suite.
• Excellent oral, interpersonal and organizational skills needed.
• Ability to establish priorities and manage time wisely.
• Ability to work in a fast-paced environment.
• Knowledge of or the ability to learn quickly The University of Tampa software programs such as Workday and Microsoft Office.
• Willingness to embrace new technologies and innovative organizational practices.

Work Schedule:

Monday through Friday, 8:30 a.m. to 5:00 p.m. Summer

Schedule:

Monday through Thursday, 8:00 a.m. to 5:30 p.m. Occasional evenings and weekends required.

Submission Guidelines:
To receive full consideration for employment with The University of Tampa, please be sure to submit/upload required documents for this position at time of application submission. Required documents should be submitted in the attachment box at the bottom of the "My Experience" page of the application before continuing through the application.

Background Check Requirements:
Finalists may be required to submit to a criminal background check. Some positions may also require a motor vehicle report and/or a credit report.

Additional Information:
This description is intended to be generic in nature. It is not to determine specific duties and responsibilities for any particular position. Essential functions and overtime eligibility may vary based on the specific task assigned to the position.