Ops - Senior Clerk

OPS - SENIOR CLERK -

This position is a sales and marketing support position and is responsible for performing duties related to customer service, sale of Lottery products and various administrative tasks. This position may require travel, and the incumbent must possess and maintain a valid driver's license.

Essential duties include:

• Greeting players in a courteous and professional manner, in person and by phone.
• Answering questions and providing information on how to play all Lottery games.
• Assisting players by responding to questions relating to prize validation and payments.
• Serving as a customer service representative for calls made to the district office.
• Pay/validation operator and assisting players in completing claims.
• Primary or secondary ticket sales redemption.
• Validating and processing claims and paying prizes.
• Performing daily and weekly cash procedures including reconciliation and documentation, deposits, and adjustments.
• Assisting with general banking including making bank deposits.
• Maintaining accurate inventory records for all Lottery merchandise issued to the district office in accordance with established policies and procedures.
• Assisting with monthly inventory audits on promotional inventory as well as quarterly inventory audits.
• Assisting with issues/returns, receiving, sorting and storing promotional merchandise which requires moving up to 50 lbs.
• Performing warehouse-related duties including shipping, receiving and organizing which may require moving up to 50 lbs.
• Compiling and analyzing data for administrative decisions.
• May occasionally be required to review and process retailer applications, renewals, online site surveys, Electronic Funds Transfers (EFT), NSFs and maintains retailer files in the district office.
• Performing routine clerical duties including answering and routing telephone calls, establishing and maintaining office filing systems.
• Processing and/or shipping full/partial book returns.
• Processing fleet paperwork and maintaining service records, coordinating maintenance and performing monthly fleet inspections for the district office.
• Creating or updating reports as directed.
• Promoting and selling Lottery tickets.
• Participating in sales events, which may include the set-up and break-down of promotional events which will require moving promotional display items and equipment up to 50 lbs.
• Reviewing and coordinating implementation of statutes, rules, regulations, policies, and procedures.
• Performing special assignments, research, and report preparation.
• Operating motor vehicle as required to fulfill the duties of the position, which may include overnight trips.
• Performing other duties as assigned by management.
• Ensuring compliance with all applicable rules, regulations, policies, and procedures.
• Attendance is an essential function of this position.

Knowledge, skills, and abilities include:

• Ability to communicate effectively.
• Knowledge of warehouse and district office procedures.
• Ability to work a varied work schedule which includes nights, weekends, and holidays.
• Ability to work independently.
• Ability to utilize problem solving techniques.
• Ability to travel as required by position which will require operating a motor vehicle and overnight travel.
• Ability to move 50 lbs.
• Skill in computer programs of the agency i.e. Microsoft Outlook, Word, Excel & Teams.

Other job-related requirements for this position include:

• A high school diploma or its equivalent (GED) required.
• Successful passing of a criminal background check (state, local, and national) is required.
• Maintains strict confidentiality of information learned while working with the Florida Lottery, whether learned through assigned duties or through working with other units.

Location:

Tampa, FL, US, 33619