Enrollment Management Assistant

Job Description

The Student Success division at the University of South Florida (USF) comprises 60 departments that provide academic support, engagement opportunities, health & wellness services, and enhance the educational experience. The Office of the Registrar (URO) ensures academic integrity by managing enrollment, academic records, scheduling, and graduation processes. This role manages all functions related to enrollment certifications, including third‑party requests, degree verifications, and student enrollment/graduation reporting to the National Student Clearinghouse and NSLDS.

It requires independent judgment to resolve processing issues, proactively identify solutions, and keep leadership informed of emerging concerns. The position contributes to strategic planning, compliance, performance improvement, data management, and reporting, and supports emergency preparedness and continuity of operations during emergencies.

• Process daily enrollment verification requests for current students and third‑party organizations, ensuring accuracy, timeliness, and compliance with institutional policies and the Family Educational Rights and Privacy Act (FERPA).
• Conduct degree verifications for students and alumni to support licensure and certification processes in accordance with university guidelines.
• Manage data reconciliation with the National Student Clearinghouse (NSC) and the National Student Loan Data System (NSLDS), ensuring compliance with federal regulations and timely updates for current and former students.
• Respond to inquiries, exercising sound judgment in resolving issues or escalating to appropriate personnel.
• Maintain collaborative relationships across the URO, SEM, and other departments to ensure high‑quality service, and serve as back‑up for official transcript release for the university.
• Safeguard the confidentiality of student records, ensuring all work complies with FERPA and related federal and state regulations, and educate others on the ethical and legal responsibilities of handling sensitive student data.
• Support the mission of Student Success, Strategic Enrollment Management, and the Office of the Registrar by assisting during peak periods, participating in professional development, contributing to procedural documentation, and serving on institutional committees at the discretion of the University Registrar.

Required: High school diploma or equivalent, with one year of experience in office, administrative, or academic/student services support positions. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Preferred: Proficiency with technology and strong interest in continuous skill development. Experience with student information systems (Ellucian Banner preferred), Microsoft Office, Windows, and data tools such as querying for business intelligence software. Demonstrated ability to communicate decisions confidently and professionally to students, staff, faculty, and administrators. Strong decision‑making, problem‑solving, organizational and research skills. Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment while delivering exceptional customer service.

Solid understanding of and adherence to FERPA and related data privacy regulations.

SBA 1310 eligibility requirements apply:
The candidate must meet all federal employment eligibility requirements in the U.S. Post‑secondary education experience may be substituted for the required years of experience in certain circumstances, as outlined in Senate Bill 1310.

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws.

Applicants for USF employment are entitled to request reasonable accommodations in the application process at least five (5) working days prior to the time the accommodation is needed. For more information, please visit the Central Human Resources ADA Accommodations webpage.

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains affirmative action programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.