Service Coordinator II

Location:

Tampa, FL – In‑Office.

• Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of technicians for jobs (Startups/repairs, warranty, maintenance).
• Handle customer inquiries and route questions of technical nature to the appropriate resource.
• Track time and attendance for technicians.
• Coordinate job startups and maintain communication with the customer regarding scheduling for the startup and follow‑up on jobs in progress/completed.
• Invoice and bill customers.
• Assist in performing local office AP/AR functions and follow up with customer to ensure that payment has been received.
• Coordinate warranty administration process, parts orders, and track shipments.
• Answer telephones and greet customers while maintaining professional and courteous contact.
• Assist new hires in the completion of their new‑hire paperwork, complete employer required sections of forms (I‑9) and ensure that it is sent to Human Resources on the new employee’s first day of employment.
• Maintain OSHA logs.
• Enter all information and maintain information into the Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes.
• Ensure timely close‑out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
• Gather local prevailing wage rate and send hours worked by technicians on those PW jobs to Human Resources.
• Maintain filing for office equipment (copier, telephone, fax, etc.).
• Provide initial notification of Workers Compensation claims to insurance carrier.

• High School Diploma or GED.
• 2-4+ years of related experience in a mechanical, electrical, or plumbing service field.
• Bachelor’s degree may be considered in lieu of work experience.
• Experience working with HVAC Technicians (preferred).
• Experience with Astea and/or any other service tracking software.
• Proficient knowledge of Microsoft Office Suite.

• Multiple medical insurance plan options, dental and vision insurance.
• 401(k) retirement plan with employer match.
• Paid time off and company paid holidays.
• Paid sick time in accordance with federal, state and local law.
• Tuition reimbursement after 6 months of continuous service.
• Work visa sponsorship is not available for this position.

Typical hourly pay rate: $23.65 - $37.68 USD (Hourly in Florida).