Court Service Specialist - 10936

Performs advanced administrative and clerical duties related to consistently processing and maintaining legal court records including customer service, courtroom, and cashiering duties for several court types.

STARTING SALARY: $22.50 hourly/ $46,800 annually

CORE COMPETENCIES

• Customer Commitment
  - Proactively seeks to understand the needs of our customers and provide the highest standards of service
• Dedication to Professionalism and Integrity
  - Demonstrates and promotes fair, honest, professionalandethicalbehaviorsthatestablishestrustthroughouttheorganizationandwith the public we serve
• Organizational Excellence
  - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations
• Success through Teamwork
  - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals

JOBSPECIFICCOMPETENCIES

• Knowledge of Englishgrammarandspelling,and arithmetic.
• Knowledge of the court system, legal terminology, and organizational skills, as well as the ability to perform a variety of administrative duties.
• Ability to demonstrate proficiency at interpreting statutes, rules, Administrative Orders, and requirements related to several court types.
• Abilitytoworkunderstressfulconditionsincludingcontactwithindividualsinvolvedinemotional and traumatic situations.
• Abilitytoworkunderpressurewithspecifictimelinesandmandatedstateand/oragency standards.
• Abilitytoworkindependentlyintheabsenceof supervision.
• Abilitytousevariouscomputersystems,software,andoffice equipment.
• Abilitytoexerciseexcellentcommunicationskills,bothoralandwritten.
• Abilitytoperformaccuratecomputationsandverificationsofdata.
• Abilitytosupportthedepartments/agency’sgoalsandvisions.
• Ability to work prolonged hours when required.
• Ability to establish and maintain effective working relations with government officials, other employees, and the public.

REPRESENTATIVE DUTIES

Note:

The following duties are illustrative and not exhaustive. The omission of specific statements of dutiesdoesnotexcludethemfromtheposition if theworkissimilar,related,or a logical assignment to the position. Depending on assigned area of responsibility, incumbentsinthepositionmayperformoneormoreoftheactivitiesdescribedbelow.

Initiates, processes, and maintains a complete and accurate record, using the case management systemandestablisheddivisionprocedures;maintainingconfidentialityofinformationlearned or acquired as part of position.

• Initiates, processes, and maintains a complete and accurate record, using the case management system and established division procedures; maintaining confidentiality of information learned or acquired as part of position.
• Provide courteous and efficient service to all in person, email and phone customers; is approachable, helpful and personable; and answers questions knowledgeably and with patience.
• Learnsand gainsproficiencywith and adheres to statutes, rules, Administrative Orders, and requirements.
• Participatesincrosstraininginitiativestoacquireknowledgeandskillsetstosupport efficient functioning of multiple court types.
• Responsible for training co-workers on multiple court types.
• Process court dockets,administers oaths, process orders, and perform other duties as required for adherence to court procedures for multiple court types.
• Acts as cashier in multiple systems and processes payments including cash, money orders, credit cards, checks such as personal, business, or government checks more than 50% of the time.
• Audits account and performsqualitycontrolofcourt records.
• Receives and reviews incoming documents for conformity with appropriate rules, practices, and court requirements
• Process new cases and subsequent pleadings. Reviews for proper statutory requirements and financials.
• Process warrants, summons, subpoenas, and driver’s license suspensions according to procedure/instruction.
• Develop standard operating procedures to improve quality of service, productivity and efficiency.
• Researches, collects, organizes and evaluates information to produce a work product that provides consistent results.
• Tracks and maintainsrecordsandassistsinthepreparationofstatistical andotherdepartmental reports.
• Participates in special projects when assigned by leadership.
• May be required to work overtime, weekends and holidays depending on responsibilities and staffing needs.

MINIMUMEDUCATIONANDEXPERIENCEREQUIREMENTS

Graduation from High Schoolora GED Certificate, one(1) yearofexperienceinthe processing, preparing or reviewing of any type of legal document and one (1) year of cashiering or customer service experience.

PHYSICAL DEMANDS

The work is sedentary and requires exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects; may also require repetitive motion, speaking, and visual acuity.

WORK ENVIRONMENT

Workisperformedinadynamicenvironmentthatrequiressensitivityandresponsivenessto changes that include…