Customer Service Administrator 1

Job Summary

As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may include a specialization or combination of activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist.

• Perform general clerical duties to assist in the operational function of the Service Center.
• Specialize or combine activities in areas such as scanning, driver check-in, working in the Gate Office, cashier, or receptionist.
• Use a scanning machine to ensure bills are properly loaded into the Company's computer system for processing.
• Pick up bills in routing office and deliver them to various locations on the dock.
• Aid the Linehaul Dispatch area, as needed, when associates are on vacation or are out sick.
• Receive drivers at gate and obtain information on driver’s name and freight that is on the trailers.
• Assign drivers a number and assign appropriate place to unhook trailer.
• Direct visitors and truckers to various parts of the building or premises.
• Balance daily cash report and account for all bills and make and prepare all bank deposits and checks and verify all night deposits.
• Provide daily phone coverage for the Service Center by operating a switchboard console.
• Provide applicants with applications and collect them upon completion and welcome visitors to the Service Center.

• High School Diploma or GED.
• Ability to satisfactorily pass background check and alcohol and drug test.
• 6 months of related experience and/or previous office experience.
• Strong customer relations skills to communicate effectively with internal and external customers.
• The ability to manage multiple tasks with interruption.
• Computer skills.
• Familiarity with Microsoft Office applications (Microsoft Outlook, Microsoft Excel, and Multi-line phone systems).

Pay: $17.85-$22.51 Per Hour.

Work Shift:

Second Shift. Video link:

Southeastern Freight Lines provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, pregnancy, genetics, protected veteran status, military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.