Testing Services Specialist Job Tampa area,Florida USA,Administrative/Clerical

Job Goal

Provides professional testing services and provides general office support for the department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These requirements are a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as an exhaustive list of specific duties and responsibilities. Management may direct employees to perform job-related tasks other than those specifically presented in this description.

Administers testing services to promote student achievement for college placement, program entrance/exit, industry certification, developmental education, career assessment, distance learning, and all other student services supported by the center.

Conducts verification of examinee identification, test eligibility, and registration.

Manages the test center appointment system.

Provides support to students with focus on those enrolled in career and technical education programs through the administration of program-specific testing (entrance, exit, and industry certification exams), advisement of available career resources, and referral to appropriate services.

Demonstrates an understanding and respect for a diverse student population.

Provides students with score interpretation and properly reports test data into the student record system.

Prepares and maintains testing databases, files, and reports.

Downloads, compiles, submits, and monitors daily reports to Management Information Services.

Provides correspondence between test vendors, examinees, and the test center including maintaining the department's general testing email account and submitting test materials to all approved test partners.

Maintains confidentiality of testing materials and examinee records while adhering to College policies, vendor guidelines, state law, and Family Educational Rights and Privacy Act.

Conducts annual inventory and maintains departmental employee information board.

Assists the Director in the planning, implementation, and evaluation of testing services.

Troubleshoots all test functionality issues with appropriate campus departments or testing companies.

Performs test proctoring as needed including, but not limited to, maintaining test security procedures, adhering to requested American with Disabilities Act compliant test accommodations, reviewing all testing instructions with examinees, and reporting of test irregularities.

Performs other duties as assigned.

MINIMUM REQUIREMENTS

EDUCATION REQUIREMENTS / QUALIFICATIONS

Associate degree (or higher) from a regionally accredited institution OR Standard High School Diploma with one year of test center experience OR Any equivalent combination of education and experience that provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position.

KNOWLEDGE, SKILLS, & ABILITIES

Ability to work independently
Excellent computer skills with the ability to troubleshoot routine problems
Proficiency in using cloud-based productivity software
Knowledge of general office practices, procedures, and equipment
Ability to work some evenings and weekends
Excellent interpersonal, written communication, and analytical skills
Strong customer service skills

CERTIFICATES, LICENSES, & REGISTRATIONS

Possess or complete assigned test vendor training and achieve related certifications within the 90-day probationary period, including, but not limited to:

FDOE Policies on TABE Assessment – Certification
ATI Proctor Certification
Cambium Assessment Test Administrator Certificate
Other certifications as needed to support testing operations

SUPERVISORY RESPONSIBILITIES

None

PREFERRED QUALIFICATIONS

Prior experience in testing services
Prior experience in a postsecondary educational setting.

SUPPLEMENTAL INFORMATION

All required application material must be uploaded via the online application system. The application materials required are:

Cover letter
Current resume
Copy of transcripts
Proof of eligibility, if claiming a right of Veteran's Preference (DD-214 and/or any additional supporting documentation, as required) *

No other submitted materials will qualify you to be considered for this position. The application review process may be initiated with unofficial graduate transcripts; however, official transcripts must be received during the initial term of hire. Applications with incomplete or incorrect documents will not be considered.