Conference Center Operations Manager

Description

Pen Bay Technology Group is seeking a Conference Center Operations Manager / Team Lead to support the Davis Conference Center (DCC) at Mac Dill Air Force Base, Florida. This position serves as Pen Bay's on‑site contractor team lead and is responsible for coordinating the scheduling, preparation, readiness, and daily operation of the conference center's meeting spaces, distinguished visitor areas, offices, audiovisual capabilities, information technology resources, and related facility services
.

This is not a traditional event-production position
. The military or federal organization hosting an event retains responsibility for its program, agenda, speakers, participants, presentations, and overall event objectives. The DCC team supports those organizations by ensuring the facility, rooms, technology, access, and supporting resources are properly scheduled, configured, tested, and ready for use
.

The Conference Center Operations Manager works directly with government Project Officers and organizational points of contact to understand their requirements and translate them into an executable facility-support plan. This includes determining appropriate meeting spaces and room configurations; scheduling conference rooms and Distinguished Visitor spaces; identifying audiovisual, information technology, communications, security, and access‑control requirements; coordinating support across the DCC contract team; and ensuring spaces are fully prepared before the customer arrives.

The position also serves as the on‑site leader for a small multidisciplinary contractor team supporting conference center operations. The successful candidate must be highly organized, customer‑focused, comfortable managing multiple competing facility requirements, and capable of enforcing DCC policies and operational limitations while maintaining a professional customer experience.

The DCC supports senior military leaders, distinguished visitors, federal agencies, and other Department of Defense organizations. Accordingly, this position requires professionalism, discretion, sound judgment, attention to detail, and the ability to remain composed in a high‑visibility military environment.

This position is performed on‑site at the Davis Conference Center at Mac Dill Air Force Base, Florida.

The DCC is a large, technology‑enabled military conference facility containing multiple meeting rooms, flexible conference spaces, Distinguished Visitor suites and work spaces, audiovisual control rooms, secure communications capabilities, and classified‑capable meeting environments.

The position requires daily interaction with government personnel, Project Officers, contractor staff, military organizations, distinguished visitors, and facility customers. The primary focus is maintaining an organized, properly scheduled, secure, and event‑ready conference center environment capable of supporting multiple concurrent and future requirements.

• Serve as the on‑site Team Lead and Conference Center Operations Manager for the Davis Conference Center contract team.
• Supervise contractor personnel, assign and monitor daily work, establish workload priorities, and ensure contract requirements are completed.
• Coordinate the daily use, scheduling, preparation, and readiness of DCC conference rooms, meeting spaces, Distinguished Visitor areas, and supporting facility resources.
• Work directly with government Project Officers and organizational points of contact to gather requirements for proposed conferences, meetings, training sessions, and other DCC activities.
• Translate customer requirements into appropriate room reservations, room configurations, technology requirements, access requirements, and facility‑support actions
  .
• Maintain the long‑range DCC conference schedule and ensure room and resource conflicts are identified and addressed before they affect customers.
• Use Event Pro or similar conference‑center management software to schedule meeting spaces, document requirements, track room utilization, and maintain event‑support records.
• Coordinate meeting‑room configurations including tables, seating,…