Operations Manager - Lending

Korn Ferry has partnered with our client on their search for Operations Manager - Lending company

The Operations Manager will work directly with the Founder and serve as the operational lead for a lending business. This role is responsible for translating business strategy into execution, improving efficiency across lending operations, and building repeatable, scalable systems and processes.

This is a hands‑on position ideal for someone who is highly process‑oriented, comfortable operating in an evolving environment, and experienced in bringing structure to growing businesses. The Operations Manager will play a critical role in ensuring that the business runs smoothly, efficiently, and predictably as it scales.

• Partner closely with the Founder to translate business direction and priorities into clear operational plans and execution.
• Act as the day‑to‑day operational lead, ensuring alignment across lending workflows and internal functions.
• Identify operational gaps, bottlenecks, and inefficiencies and implement practical solutions.

• Design, document, and optimize end‑to‑end lending processes to improve speed, accuracy, and consistency.
• Build repeatable systems, workflows, and standard operating procedures (SOPs) to support scalability.
• Implement tools, dashboards, and reporting to track performance and operational metrics.

• Oversee core lending operations, ensuring deals move efficiently from origination through funding and servicing.
• Coordinate with internal and external stakeholders (e.g., vendors, partners, service providers) to ensure smooth execution.
• Ensure operational processes support compliance, risk management, and quality standards.
• Drive a culture of continuous improvement, proactively identifying opportunities to enhance efficiency and reduce friction.
• Support business growth by anticipating operational needs and building infrastructure ahead of demand.
• Adapt processes and systems as the business evolves, balancing structure with flexibility.

• 5+ years of experience in operations, preferably within financial services, lending, fintech, or a fast‑growing company.
• Proven experience building and improving operational processes in a scaling or entrepreneurial environment.
• Strong process orientation with the ability to translate strategy into execution.
• Comfortable working directly with a founder or senior leadership in a fast‑moving, evolving business.
• Hands‑on mindset with a willingness to dive into details while also thinking strategically.
• Strong organizational, communication, and problem‑solving skills.
• Experience implementing operational tools, workflows, and performance tracking systems is a plus.

• Lending operations run smoothly, efficiently, and predictably.
• Clear, documented processes and systems are in place and consistently followed.
• The Founder is supported by a strong operational partner who turns vision into execution.
• The business is operationally prepared to scale without chaos or inefficiency.