Manager Business Innovation

Title:

Manager Business Innovation, Operational Excellence

Company:
Peoples Gas System

State and City:
Florida - Tampa

Shift: 8 Hr. X 5 Days

The Manager of Business Innovation leads the team in enhancing company operations to improve efficiency, reduce costs, and create greater value for customers. This role involves identifying opportunities for process improvement, driving and implementing changes, and fostering a culture where everyone is empowered to solve problems and innovate. The manager encourages the business to adopt new ways of thinking and promotes a broader culture of creativity and problem-solving.

Drive Operational Excellence

• Identify inefficiencies and lead high-impact improvement initiatives.
• Facilitate value stream mapping and process workshops.
• Align initiatives with strategic goals and measurable performance metrics.
• Develop practical tools and frameworks that empower teams to solve problems.
• Partner across departments to remove barriers and improve speed, safety, cost, and customer outcomes.

Lead Transformation & Change

• Lead large-scale, cross-functional transformation initiatives.
• Design and execute change strategies that increase engagement and adoption.
• Build organizational capability by equipping leaders and teams with problem-solving tools.
• Foster a culture of continuous improvement, accountability, and innovation.

• Direct reports: 1 Business Innovation Consultant, 2 Business Innovation Leads
• Cross-functional teams across the organization

• Bachelor’s degree in Business, Engineering, Analytics, or related field (Master’s preferred)
• 7+ years in business innovation, operational excellence, or change management
• 3+ years of leadership experience
• Proven success leading large, complex initiatives
• Lean/Six Sigma, PMP, PROSCI, or similar certification (or ability to obtain within one year)
• Strong facilitation, stakeholder management, and analytical skills
• Ability to influence across all levels and lead through change confidently

Preferred: Utility or operational industry experience; digital transformation or AI experience.

This role directly impacts operational performance, cost efficiency, employee engagement, and customer value. You won’t just improve processes — you’ll shape how our organization thinks, works, and evolves.

Located in Tampa, Florida. Primarily office-based (4 days a week in the office) with occasional travel. Storm restoration support may be required.

• Performance Bonus:
  Earn an annual incentive bonus that recognizes your hard work.
• Comprehensive Health Coverage:
  Enjoy medical, prescription drug, dental, and vision insurance.
• Retirement Planning:
  Secure your future with a 401k Retirement Savings Plan and a comprehensive Pension plan.
• Ownership Opportunities:
  Participate in Emera’s Employee Common Share Purchase Plan and share in our success.
• Time to Recharge:
  Enjoy Paid Time Off (PTO), paid company holidays, comprehensive mental, financial and physical wellness resources, and paid Parental Leave.
• Growth and Development:
  Take advantage of tuition reimbursement and other training and development opportunities to enhance your skills and career.
• And much more!

Our community relies on Peoples Gas to respond swiftly and effectively to all types of incidents, including but not limited to major storm events (e.g., extreme cold, tropical storms, hurricanes), gas leaks, equipment failures, environmental hazards, and other emergencies that may impact public safety or service continuity. Peoples Gas depends on each team member to fulfill their primary and/or alternate roles and responsibilities during such incidents.

As a Team Member of Peoples Gas, you will be assigned an Incident Response Assignment, receive training related to your role, and may participate in mock drills or exercises simulating various emergency scenarios.