Manager Business Innovation, Operational Excellence

Overview

At Peoples Gas, we work to make lives better throughout Florida with safe, resilient, clean and affordable natural gas solutions. Our diverse and inclusive team serve more than
500,000 residential, commercial and industrial customers across 14 service areas.

We’re an innovative and collaborative company focused on building engaged and empowered team members who are valued and celebrated to drive our success.

You’ll find competitive pay, inclusive health and wellness programs, and wide-ranging training and professional development.

Whether it’s your first job or your next big move, Peoples Gas is a growing company with career opportunities that fit your future.

Start here.

Title:

Manager Business Innovation, Operational Excellence
Company:
Peoples Gas System
State and City:
Florida
- Tampa

Shift: 8 Hr. X 5 Days

The Manager of Business Innovation leads the team in enhancing company operations to improve efficiency, reduce costs, and create greater value for customers. This role involves identifying opportunities for process improvement, driving and implementing changes, and fostering a culture where everyone is empowered to solve problems and innovate. The manager encourages the business to adopt new ways of thinking and promotes a broader culture of creativity and problem-solving.

Drive Operational Excellence

• Identify inefficiencies and lead high-impact improvement initiatives.
• Facilitate value stream mapping and process workshops.
• Align initiatives with strategic goals and measurable performance metrics.
• Develop practical tools and frameworks that empower teams to solve problems.
• Partner across departments to remove barriers and improve speed, safety, cost, and customer outcomes.

Lead Transformation & Change

• Lead large-scale, cross-functional transformation initiatives.
• Design and execute change strategies that increase engagement and adoption.
• Build organizational capability by equipping leaders and teams with problem-solving tools.
• Foster a culture of continuous improvement, accountability, and innovation.

• Direct reports: 1 Business Innovation Consultant, 2 Business Innovation Leads
• Cross-functional teams across the organization

• Bachelor’s degree in Business, Engineering, Analytics, or related field (Master’s preferred)
• 7+ years in business innovation, operational excellence, or change management
• 3+ years of leadership experience
• Proven success leading large, complex initiatives
• Lean/Six Sigma, PMP, PROSCI, or similar certification (or ability to obtain within one year)
• Strong facilitation, stakeholder management, and analytical skills
• Ability to influence across all levels and lead through change confidently

Preferred:
Utility or operational industry experience; digital transformation or AI experience.

This role directly impacts operational performance, cost efficiency, employee engagement, and customer value. You won’t just improve processes — you’ll shape how our organization thinks, works, and evolves.

Located in Tampa, Florida. Primarily office-based (4 days a week in the office) with occasional travel. Storm restoration support may be required.

We proudly offer a competitive total rewards package and other perks to help keep you thriving:

• Performance Bonus: Earn an annual incentive bonus that recognizes your hard work.
• Comprehensive Health Coverage: Enjoy medical, prescription drug, dental, and vision insurance.
• Retirement Planning: Secure your future with a 401k Retirement Savings Plan and a comprehensive Pension plan.
• Ownership Opportunities: Participate in Emera’s Employee Common Share Purchase Plan and share in our success.
• Time to Recharge: Enjoy Paid Time Off (PTO), paid company holidays, comprehensive mental, financial and physical wellness resources, and paid Parental Leave
• Growth and Development: Take advantage of tuition reimbursement and other training and development opportunities to enhance your skills and career.
• And much more!

Whether you’re launching your career or looking to advance it, Peoples Gas is the perfect place for you, offering…