Senior Key Account Manager, Co-Pack

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them. This is our company ethos, but it’s our people’s too:
Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best.

Stop and think: how would YOU put our drinks on every table?

Position Description

Reporting to the Director, Co-Pack Sales, the Sr Key Account Manager, Co-Pack you will be accountable for the ongoing growth and development of partnerships with an existing portfolio of customers. You will supplement that by finding and introducing new customers into the Refresco network. To deliver this you will develop a clear understanding of Refresco’s current capabilities and capacities, and a set of strategies, that are aligned with the overall business objectives, and match them to your customer’s volume potential.

You will be accountable for maximizing our profit through a return on current assets, and by driving additional synergies within our operations and distribution network with your customer base.

Essential Functions:

The following are essential duties and responsibilities for this position:

Account Management:

• Work as part of a highly motivated dynamic sales team, to drive the sales initiatives of the organization.
• Serve as primary customer contact for technical and business issues related to assigned or potential customers

New Business:

• Always be looking for customers whose brands we have the capability to make today and that are a strategic fit on a capacity basis
• Develop a ‘hit list’ of potential customers that meet those needs. Develop customer outline or “profile” that captures critical data that can be used by the co-pack sales team.

Project Management:

• Interface with all appropriate internal functions to work through the on-boarding process for new customers or new items for existing customers.
• Validate the ongoing execution of supply chain processes by interfacing with external customer and internal supply chain team. Ensure proper strategies for raw material and finished good planning & inventories.

Information Provision:

• Provide forecasting validation for our internal requirements and collaborative feedback to customers as required.
• Provide ongoing analysis regarding customer performance to prior year, to plan and to current forecast where applicable.
• Work with co-pack sales team in preparation of monthly, quarterly and annual sales projections and assist in the formation of annual sales budget.
• Review Key Performance Indicators and provide feedback or corrective action recommendations as required

Functional Job Duties:

• Establish, develop and maintain business relationships with current and prospective customers.
• Research sources for developing prospective customers and gather critical information to help determine their potential.
• Take an active role in understanding key requirements and legal terminology for the development of customer supply agreements.
• Communicate and coordinate sales activities with marketing, sales management, finance, operations, logistics and technical services as required.
• Expedites the resolution of customer problems working cooperatively with internal and external team members as required.
• Working collectively with our team, help develop a competitive landscape summary which identifies advantages and potential gaps that if closed would aid in increasing sales.
• Analyze historical and current shipment data and develop strategies to improve business planning.
• Identify market trends…