Process Improvement Manager

PENNYMAC

Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of home ownership through the complete mortgage journey.

The Process Improvement Manager is responsible for supporting the identification and implementation of process optimization opportunities which support the strategic goals of the line of business. As the Manager
, you will analyze data related to workflow, processes, and reporting to evaluate the efficiency of current-state business processes.

The Process Improvement Manager will:

• Partner with line of business leaders to identify automation and process improvement opportunities, designed to improve our customer experience and lower our cost to serve
• Provide direction and guidance to a team ensuring goals and measurements are in place that support the strategic priorities of the division
• Analyze current process standards and metrics in order to provide solutions for improvements
• Facilitate problem solving by leveraging/modeling continuous improvement methodologies to eliminate root causes and permanently reduce variances
• Collaborate to develop/update process documentation, work instructions and other tools to support execution
• Perform other related duties as required and assigned
• Demonstrate behaviors which are aligned with the organization’s desired culture and values

• 5+ years of experience leading process analysis and redesign efforts utilizing lean methodology
• Demonstrated experience leading others in process analysis and redesign initiatives
• Must be highly proficient in Excel (i.e. – pivot tables, vlookup) and PowerPoint with ability to create executive-level presentations
• Certification as a Green Belt or Black Belt Lean or Six Sigma or equivalent experience preferred

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

• Comprehensive Medical, Dental, and Vision
• Paid Time Off Programs including vacation, holidays, illness, and parental leave
• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
• Retirement benefits, life insurance, 401k match, and tuition reimbursement
• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsor ships

To learn more about our benefits visit: (Use the "Apply for this Job" box below)./benefits

Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role
• Mid-range - Experience and skills align with proficiency in the role
• Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

$75,000 - $130,000

OFFICE