Manager Product Enablement Operations

Build Your Career with Ashley Furniture
- Where Innovation Meets Comfort

Who We Are:

At Ashley, inspiring the love of home is at the heart of everything we do. As the world's largest manufacturer of home furnishings, we're more than a business - we're a family driven by innovation, competitiveness, and an unwavering commitment to excellence. We persevere through challenges, push beyond the status quo, and constantly seek better ways to deliver an exceptional customer experience.

Our solutions-first mindset and dedication to growth are why Ashley remains #1 in our industry.

If you're ready to grow, you've come to the right place. With a true "Growth Mindset," Ashley Furniture invests in developing future leaders and helps every team member learn from the best in the business.

If you are a current Ashley employee:
Please login to your UKG account and apply using the internal job board.

Summary:

The Manager, Product Enablement Operations is responsible for designing, managing, and continuously improving Ashley third-party (3P) operational programs, processes, and systems that enable efficient product onboarding and assortment expansion across Ashley's digital channels.

This role serves as a critical bridge between Merchandising, Product Content, Technology, Operations, and external partners to ensure products are launched accurately, efficiently, and  position combines program management, process governance, systems oversight, and cross-functional leadership to drive operational excellence and support business growth initiatives.

The ideal candidate excels at managing complex workflows, identifying process improvement opportunities, coordinating cross-functional execution, and establishing scalable operational frameworks that improve speed, quality, and consistency across product onboarding activities.

Responsibilities:

* Own and manage product onboarding and assortment activation processes from end to end

* Develop and implement scalable frameworks to support new product launches and assortment expansion initiatives

* Serve as the business owner for onboarding workflows, ensuring alignment across operational systems and processes

* Partner with Technology teams to define business requirements, support system enhancements, conduct testing, and drive implementation efforts

* Monitor and analyze onboarding throughput, data quality, and operational performance metrics to identify improvement opportunities

* Lead cross-functional initiatives to enhance product launch readiness, execution efficiency, and overall operational performance

* Drive continuous process improvement by identifying automation opportunities and streamlining manual workflows

* Take a hands-on approach to problem-solving, supporting both strategic initiatives and day-to-day operational tasks as needed

* Collaborate with stakeholders across business and technical teams to ensure successful delivery of onboarding and product launch objectives

Qualifications:

* Bachelor's degree in business, operations, supply chain, information systems, merchandising or related field (preferred)

* 5+ years of experience in product operations, merchandising operations, marketplace operations, catalog management, e-commerce operations, or program management in an e-commerce setting (required)

* Experience serving as a business owner for operational systems and workflows, including defining requirements, managing enhancements, supporting user acceptance testing, and driving adoption (required)

* Experience working with marketplace enablement platforms (e.g., Rithum, Mirakl, Commerce Hub) (preferred)

* Demonstrate leading complex cross-functional programs and process improvement initiatives

* Experience managing product onboarding, item setup, catalog operations, product content workflows, or assortment expansion programs

* Experience partnering with technology teams to define business requirements, support testing, and implement operational process improvements.

* Strong analytical and problem-solving skills with experience leveraging operational metrics to drive decision making

* Proficient with Microsoft Office suite, including Microsoft Excel

* Excellent interpersonal skills and an enthusiasm for working in a highly collaborative, cross-functional environment

Work Environment:

This position is located in a climate-controlled office environment with standard lighting and moderate noise levels typical of professional workspace settings. The role primarily involves sitting at a desk for extended periods while working with computers, phones, and other office equipment. The collaborative environment includes interaction with team members and may require attendance at meetings, conference calls, and cross-departmental communications during regular business hours.

Benefits We

Offer:

* Health, Dental, Vision, Employee Assistance Program

* Paid Time Off; increases with years of service

* Generous Employee Discount on home furnishings

* Professional Development Opportunities

* Tuition Assistance

* Ashley…