Product Specialist

Department: Finance and Accounting Management

Location: Tampa, FL and/or Remote

Summary of

Duties & Responsibilities:

The Product Specialist is a valued member of the Finance and Accounting Management (FAM) product team, executing tasks across the entire product delivery lifecycle with focus on Project Accounting, Procure-to-Pay (P2P), Contract-to-Collect (C2C), and financial compliance processes. The Product Specialist requires a strong understanding of general ledger accounting, payroll systems, multi-currency accounting concepts, intercompany and multi-entity structures, project-based accounting, and revenue recognition principles.

This role seeks a self‑motivated, highly organized, and collaborative professional who thrives in a team environment and brings a passion for business systems. The Product Specialist will evangelize product capabilities and drive customer adoption and success.

• Serve as support escalation point for the FAM product portfolio
• Research FAM product issues and identify potential solutions
• Record, document, and manage FAM product issues and modifications
• Structure and execute FAM user acceptance testing and release readiness
• Prepare, manage, and maintain formal product documentation, including release notes, data sheets, and user stories
• Perform other related duties as assigned
• Leadership: Demonstrate extreme ownership for decisions, actions, and outcomes related to personal and team activities
• Professional: Demonstrate personal responsibility, preparation, and pride for work product, team, and organization; effectively communicate FAM product issues, feedback, and recommendations to colleagues verbally and in writing
• Domain Knowledge: Grow knowledge of the finance and accounting business domain, product area features and capabilities, market landscape (competitor software products), and industry trends; engage FAM end users to understand product usage and capture feedback via sessions, focus groups, and other forums
• Execution: Analyze and document requirements for targeted FAM product modifications in context of existing functionality; identify and troubleshoot software issues and provide effective solutions in collaboration with internal and external stakeholders

• 2+ years implementing, supporting, facilitating, and/or testing financial accounting systems or ERP platforms

This job operates in a professional office environment. The role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Reports to: Associate Director, Finance and Accounting Management

Number Supervised: 0

Travel: Up to 15%

• While performing the duties of this job, the employee is regularly required to talk or hear and frequently is required to stand, walk, use hands to finger, handle or feel, and reach with hands and arms