Omnichannel Certification Specialist Senior Associate

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.

As a Senior Product Associate in Omnichannel Solutions, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success.

The OMNI Certification Specialist supports certification and compliance activities by coordinating certification requests, validating documentation, maintaining records, and tracking renewal timelines. This role works with internal stakeholders and external certifying bodies to help ensure certifications are obtained, maintained, and accurately reported.

• Coordinate new certification and recertification requests from intake through completion.

• Review applications and supporting documents for completeness, accuracy, and adherence to requirements.

• Track certification status, expirations, renewals, and continuing education (if applicable) in internal systems.

• Maintain organized audit-ready records, including approvals, evidence, and correspondence.

• Serve as a point of contact for certification-related questions and issue resolution.

• Prepare periodic reporting on certification inventory, renewals due, and exceptions/risks.

• Support internal/external audits by retrieving evidence and explaining certification workflows.

• Identify process improvement opportunities (templates, checklists, automation, controls) to reduce cycle time and errors.

• Bachelor's degree or equivalent relevant experience.

• 5+ years of experience in compliance, credentialing/certification administration, operations, or an analyst role.

• Strong attention to detail and ability to follow documented procedures.

• Experience usingLLMs, automation, and AI-driven implementations to streamline certification workflows (e.g., evidence collection, status tracking, documentation validation, and reporting).

• Strong interpersonal, written, and verbal communication skills.

• Experience working with certification bodies, accreditation programs, or regulated environments.

• Familiarity with audit practices, documentation standards, and basic risk/control concepts.

• Document review and validation

• Process coordination and stakeholder management

• Reporting and metrics tracking

• Time management and deadline discipline

• Problem solving and continuous improvement

JPMorgan

Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans