Product Enablement Operations Associate Manager

Product Enablement Operations Associate Manager

The Product Enablement Operations Associate Manager supports the Manager of Product Enablement Operations in maintaining and improving Ashley's third-party (3P) operational programs, processes, and systems that enable efficient product onboarding and assortment expansion across Ashley's digital channels.

This role serves as a hands-on operational partner across Merchandising, Product Content, Technology, Operations, Finance, and external vendors to help ensure products are launched accurately, efficiently, and consistently. The position combines process execution, systems support, documentation, issue triage, and cross-functional coordination to support operational excellence after the vendor portal launch.

The ideal candidate is detail-oriented, organized, and comfortable working through complex operational workflows. This person should be able to manage recurring processes, identify issues or improvement opportunities, coordinate follow-up across teams, and escalate decisions or risks to the Manager of Product Enablement Operations when needed.

Vendor Portal Administration & Support

• Support the day-to-day administration, upkeep, and maintenance of the Ashcomm Vendor Portal and related product enablement workflows
• Monitor portal activity, vendor adoption, onboarding throughput, data quality, and operational issues
• Summarize findings and escalate trends or risks to leadership
• Provide support resources for vendors using the portal

Product Onboarding & Assortment Management

• Assist the Manager, Product Enablement Operations with product onboarding, assortment activation, and post-launch process governance
• Support product setup processes from vendor submission through activation
• Ensure products are launched accurately, efficiently, and consistently across digital channels
• Monitor onboarding throughput and identify bottlenecks or delays

Cross-Functional Coordination

• Coordinate follow-up between Vendor Management, vendors, Merchandising, Product Content, Technology, Operations, and Finance to resolve product enablement issues
• Serve as liaison between internal teams and external vendors
• Track action items across multiple work streams and ensure timely completion
• Facilitate communication and alignment across stakeholders

Process Documentation & Training

• Maintain process documentation, SOPs, training materials, vendor guidance, and internal support resources for the vendor portal and product setup processes
• Create and update operational documentation as processes evolve
• Support training initiatives for internal teams and external vendors
• Ensure documentation is accessible, accurate, and up-to-date

System Enhancement & Testing Support

• Support testing, defect validation, enhancement intake, release readiness, and change-management activities tied to portal or operational system updates
• Assist with user acceptance testing (UAT) for system enhancements
• Document requirements and coordinate with technology teams
• Support system adoption and change management efforts

Operational Monitoring & Issue Resolution

• Review operational metrics and identify issues or improvement opportunities
• Triage product enablement issues and coordinate resolution
• Track and report on key performance indicators
• Recommend practical next steps based on data analysis

Process Improvement

• Identify opportunities to improve efficiency, accuracy, and automation
• Support process improvement initiatives across product enablement workflows
• Participate in continuous improvement activities
• Recommend and implement operational enhancements

Experience

• 3+ years of experience in product operations, merchandising operations, marketplace operations, catalog management, e-commerce operations, or program/project coordination in an e-commerce setting
• Experience supporting operational systems and workflows, including:
• Documenting requirements
• Coordinating enhancements
• Supporting user acceptance testing
• Assisting with system adoption
• Demonstrated experience coordinating cross-functional work streams, tracking action items, and supporting process improvement initiatives
• Experience supporting product onboarding, item setup, catalog operations, product content workflows, or assortment expansion programs

Skills & Competencies

• Strong analytical and problem-solving skills with ability to review operational metrics, identify issues, and recommend practical next steps
• Experience partnering with technology teams or business stakeholders to support requirements gathering, testing, issue resolution, and operational process improvements
• Excellent interpersonal skills and enthusiasm for working in a highly collaborative, cross-functional environment
• Detail-oriented with strong organizational and time management skills
• Proficient with Microsoft Office Suite, including Microsoft Excel
• Ability to manage recurring processes and multiple priorities simultaneously
• Strong written and verbal communication skills

Education

• Bachelor's…