Director, People Operations

Overview:

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare's greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

• People Operations Leadership:
  • Build, mentor, and lead a high-performing People Operations team, fostering a culture of accountability, and innovation.
  • Lead the design, implementation, and continuous improvement of operational processes and service delivery models.
  • Drive operational excellence initiatives focused on efficiency, scalability, accuracy, and employee experience.
  • Establish and monitor operational KPIs including SLAs, case resolution, customer satisfaction, first-contact resolution, and service quality metrics.
  • Lead the People Operations operating model, including Shared Services, HR Operations, and service delivery functions to ensure scalable, consistent support across the enterprise.
• Employee Lifecycle Administration:
  • Oversee end-to-end transactions including onboarding, job changes, promotions, transfers, leaves, compensation changes, and offboarding.
  • Ensure proper documentation, process adherence, and compliance throughout the employee lifecycle.
  • Establish service-level agreements and performance metrics.
  • Drive automation and employee experience improvements.
  • Partner with HR Business Partners and Centers of Excellence to continuously improve the end-to-end employee experience through streamlined processes and digital capabilities.
  • Establish and monitor People data quality standards and controls.
  • Support M&A integration, restructuring, and organizational change initiatives.
• Compliance, Audit & Risk Management
  • Ensure compliance with federal, state, and international employment regulations.
  • Lead internal and external audits related to People processes and records management.
  • Partner with Legal, Compliance, and Payroll to mitigate risks.
• People Technology & Systems
  • Partner with IT and HRIT on upgrades, integrations, testing, automation, and configuration enhancements.
  • Serve as Product Owner Support for the Service Now HR Service Delivery platform in partnership with HR Technology establishing the platform roadmap, prioritizing enhancements, and ensuring successful delivery of new capabilities.
  • Oversee vendor relationships, platform governance, release management, testing, adoption, and change management for People Operations technology solutions.
  • Partner with Technology to evaluate and implement new platform capabilities that improve efficiency, reduce manual work, and enhance the employee experience.
  • Lead the continuous enhancement of Service Now capabilities, including AI-enabled experiences, case management, knowledge management, workflow automation, employee self-service, and manager self-service.
• Other Responsibilities:
  • Maintain compliance with Inovalon's policies, procedures, and mission statement.
  • Adhere to all confidentiality and HIPAA requirements in accordance with Inovalon Operating Policies and Procedures.
  • Fulfill additional responsibilities reasonably assigned to support the operational and financial success of Inovalon.

• 10+ years of progressive HR experience.
• 5+ years leading People Operations, HR Shared Services, HR Operations, HRIS, or HR Service Delivery organizations with responsibility for operational excellence, technology enablement, and customer experience.
• Proficient or higher skills in HRIS platforms and tools (Oracle HCM preferred)
• Intermediate or higher proficiency in PowerPoint and Excel
• Excellent interpersonal, oral, and written communication skills
• Highly organized, detail-orientated, and results-driven follow-up and follow-through abilities
• Strong…