Senior Product Manager

About the Role:

We are seeking a Senior Product Manager to join our growing team in Tampa, FL. This role is critical in driving the vision, strategy, and execution of our innovative solutions. You will collaborate with cross-functional teams to deliver exceptional products that empower our customers and shape the future of retail and restaurant experiences.

HOURS:

Monday to Friday, 8:00 am to 5:00 pm

LOCATION:

5 days onsite, Tampa headquarters

• Own and evolve Mad Mobile’s restaurant POS ecosystem, including Online Ordering, Reporting, and Kitchen Systems.
• Drive innovation while ensuring continuity of mission‑critical systems, including proprietary integration logic and restaurant workflows.
• Lead development and scaling of Handheld POS (mobile POS), applying specialized understanding of POS workflows and transaction logic from order entry through reporting.
• Oversee Back‑of‑House systems (reporting, staff management, admin portal, Kitchen Display Systems) ensuring accuracy, enterprise scalability, and synchronization with Front‑of‑House systems.
• Translate customer and market requirements into actionable product strategies, with deep knowledge of SMB and mid‑market restaurant workflows.
• Commercialize and launch features using established release planning, training, and adoption processes, ensuring seamless rollout across thousands of locations.
• Apply AI innovation to product development, including: AI‑based personalization in handheld POS, online ordering, and guest engagement;
  Prototyping AI‑driven demand forecasting, intelligent ordering flows, and predictive reporting;
  Leveraging AI tools for market analysis and product strategy.

• Bachelor’s degree in Business, Computer Science, or related.
• Nine (9) years in any occupation with product management experience in restaurant technology, POS systems, or SaaS platforms.
• Nine (9) years in any occupation with product management experience in restaurant technology, POS systems, or SaaS platforms must include:
  Experience evolving and maintaining complex POS ecosystems while driving innovation;
  Experience developing and scaling mobile/handheld POS systems;
  Experience designing and optimizing back‑office features (reporting, staff management, admin, kitchen systems);
  Experience integrating and synchronizing front‑of‑house and back‑of‑house systems for seamless workflows;
  Experience translating customer and market needs into product strategy and roadmaps;
  Experience leading feature rollouts, including release planning, training, and adoption across large customer bases;
  Experience with multi‑generational POS platforms, data models, and system integration logic;
  Experience scaling enterprise restaurant technology solutions across thousands of locations;
  Experience in AI‑driven product innovation within the hospitality or retail industries;
  Experience working with Agile development methodologies and tools such as Jira or Trello; and UX/UI design principles and customer journey mapping.

• Customer – WE believe that our customers deserve the best from us every day.
• Accountability – WE take ownership and make things happen.
• Teamwork – WE win as a team and have fun doing it.
• Innovation – WE innovate, inspire, ignite the future!
• Integrity – WE are honest, ethical, and trustworthy.

Mad Mobile is the #38 fastest‑growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We’re proud of our culture and promote diversity and a healthy work‑life balance.

• We’re proud to offer market‑leading benefits for medical, dental, and vision and cover a generous amount of your premiums.
• To make sure you’re off to a great start, we even provide you with a $1000 HSA contribution (prorated based on your start date and split into two payments).
• Additionally, we provide a 401(k) plan with a matching contribution of up to 4%, and the best part is you’re fully vested from day one. At Mad Mobile, we’re not only building the next generation of in-store experiences; we’re also building the next generation of incredible teams.

Mad Mobile is an equal‑opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.