Associate Director, Global Product Design

• Benefits
• Benifex

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits.

This is work that transforms the lives of patients, and the careers of those who do it.

Bristol Myers Squibb is seeking a strategic and execution-focused Associate Director to serve as a Global Benefits Product and Process Design lead, responsible for the process delivery of benefits programs enabling technologies across regions.

This role will operate as an individual contributor with broad matrix influence, leading complex, cross-functional initiatives. A key focus of the role is leading the global implementation of benefits administration tools and ongoing product lifecycle, ensuring a scalable, compliant, and high-quality employee experience across all benefits touchpoints.

The Associate Director will work within the Product-Based Operating Model (PBOM) to deliver integrated, data-driven, and globally consistent solutions that enhance both employee experience and operational effectiveness of benefits offerings and interactions.

Matrix Partners (Primary)

• Total Rewards
• Benefits
• HRIS
• Payroll
• Finance
• HR Business Partners
• Legal
• Procurement

• Benifex
• Benefits Administration Vendors
• Carriers
• Brokers

• Serve as the global product lead for benefits programs enabling technologies, with accountability for product strategy, roadmap, delivery, and alignment with regulatory expectations.
• Translate enterprise and Total Rewards strategy into scalable global product designs that balance standardization, employee experience, and local regulatory requirements.
• Lead global implementation, stabilization, and enhancement of benefits administration platforms, including requirements definition, design governance, testing coordination, release planning, and post-launch monitoring.
• Define priorities and manage product backlog in alignment with business needs, resource capacity, and broader product operating model decisions.
• Use data, user insights, and performance metrics to identify trends, measure adoption and experience, and drive continuous improvement.
• Help shape scalable, globally consistent solutions that strengthen operational effectiveness and enhance the employee experience.

• Lead complex, cross-functional initiatives across Total Rewards, HRIS, Payroll, Finance, Legal, Procurement, and external partners to deliver integrated benefits solutions.
• Works closely with operations to ensure end-to-end operational readiness, including data integrity, eligibility accuracy, payroll alignment, vendor integrations, and resolution of high-impact issues.
• Continuously improve employee-facing experiences across key benefits journeys, including enrollment, life events, and self-service capabilities.

• Manage strategic relationships with benefits vendors and partners to ensure delivery quality, service performance, and alignment with enterprise expectations.
• Partner with Legal, Compliance, and Procurement to support governance activities, contract discussions, renewals, and risk mitigation.
• Support audit readiness, maintain effective documentation, and proactively identify and elevate operational or compliance risks.

• 8+ years of progressive…