AVP Markets Chief Operating Office; COO; Operations Strategic Initiative

About the Team

The Markets Operations Chief Administrative Office (CAO) organization, sitting within the broader Markets Chief Operating Office (COO), provides the connective tissue across the Operations franchise — spanning Chief of Staff, Expense & Resource Management, Ops In-Business Risk, and Strategic Initiatives. The Strategic Initiatives pillar partners directly with business-aligned Operations leaders (organized by product, process, cluster, and cross-functional operations) to drive execution of high-priority, often ambiguous, cross-cutting priorities that do not sit neatly within a single vertical.

This role is a foundational build-out position within that pillar and will help shape how the function operates as it scales to meet business growth.

With recent organizational changes in Markets Operations aligning dedicated Business Engagement Leads by Product, there is a strategic need to elevate the Markets Operations Chief Administrative Office team's (sits within Markets Chief Operating Office) capability to meet this demand and close critical gaps in how the organization engages, communicates, and supports the Markets business. We are seeking a proactive, execution-oriented individual for this hands-on role.

This individual will have responsibility for working in close partnership across Markets and Operations, operating as a trusted extension of business-aligned leadership to help identify, structure, and drive resolution of ad hoc challenges, while also playing a central role in strengthening and professionalizing organizational communications across the Markets Operations franchise.

This role requires someone who is comfortable operating with ambiguity, can quickly build credibility with stakeholders, and can translate strategic priorities into structured, trackable execution plans.

• Assist in partnering with business-aligned Operations leaders across product, process, cluster, and cross-operations teams to support the execution of strategic priorities and initiatives.
• Act as a central point of coordination for ad hoc, cross-cutting challenges that require rapid problem-structuring, stakeholder alignment, and follow-through to resolution.
• Help translate strategic direction from senior leadership into concrete workplans, milestones, and accountability structures.
• Track progress against key initiatives, proactively flagging risks, dependencies, and resourcing gaps to leadership.
• Prepare materials, briefing documents, and analyses to support decision-making by senior Operations leadership.
• Support governance routines (steering committees, business reviews, town halls) tied to strategic priorities.

• Build strong working relationships with Chief of Staff, Expense & Resource Management, and Ops In-Business Risk teams to ensure alignment and avoid duplication of effort.
• Serve as a liaison between Strategic Initiatives leadership and business-aligned Operations leaders, ensuring consistent two-way flow of information.
• Represent Strategic Initiatives priorities in relevant forums, working groups, and project teams.

• Support the improvement of the cadence, quality, and consistency of communications across the Markets Operations organization, including leadership messaging, all-hands content, and initiative updates.
• Help develop clear, concise, and executive-ready communications (presentations, memos, talking points) that translate complex initiatives into digestible narratives for varied audiences.
• Assist in establishing repeatable communication frameworks/templates to improve consistency across the CAO organization.
• Partner with Chief of Staff / Communications resources to ensure messaging is…