Client Services Consultant II Service Academy

Description and Requirements The Team You Will Join

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of Met Life’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and work forces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences.

Join us and be part of an organization committed to supporting customers when they need us most.

As an employee benefits service new hire, you will complete a 4-month training program which includes a combination of structured classroom and on-the-job learning with a focus on building an understanding of the employee benefits industry, Met Life’s group benefits, operating systems, and client servicing skills. Upon successful completion of the program, you will deploy into a Client Service Consultant (CSC) position providing administrative and client service to Met Life group insurance customers.

The CSC has overall accountability for the day-to-day administrative service support of multiple Regional Market clients. The CSC is part of an overall account team tasked with understanding the customers’ needs and wants and focused on delivering group benefit products that meet those needs, along with delivering a service experience that exceeds expectations and makes it easy for customers to do business with Met Life.

Great opportunity to join an amazing team! Are you passionate about building relationships? Do you possess great collaboration and communication skills? Do you like to innovate and identify process improvements? Then you would make a great client service consultant on our team

• Complete required Met Life training programs, including successful graduation from the Service Academy Program.
• Partner with an experienced mentor to gain hands‑on knowledge of Met Life products, services, platforms, and customer relationships.
• Develop expertise in Met Life Group Benefits offerings, systems, and service processes.
• Strengthen core competencies in customer service, communication, project management, relationship management, and consultative problem-solving.
• Support customer accounts by collaborating with internal and external partners, delivering solutions, and enhancing the end-to-end customer experience.
• Contribute to business operations through client audits, strategic planning, reporting and trend analysis, while leveraging approved AI tools to improve efficiency and validate outputs.

• 5+ years of equivalency experience within the insurance space
• Excellent organizational, interpersonal, and communication skills, both written and verbal
• Ability to work autonomously, effectively handles multiple tasks, prioritize deadlines appropriately and remain flexible
• General understanding of U.S. economy and employee benefits industry
• Proficient with Microsoft Office software
• Self-motivated to learn more about the business and is proactive in personal development

• Experience with products such as core, disability, and voluntary products
• Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible
• Ability to balance client expectations with Met Life capabilities
• Project management skills including problem solving, attention to detail, analytical thinking and decisiveness

Location Expectation:
This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $70,000 - $80,000. This role may also be…