Manager, Inside Sales & Revenue Operations

Manager, Inside Sales & Revenue Operations

DGR Systems Tampa, Florida, United States

Help Us Change the Way People Use Technology

At DGR Systems, we’re about connecting companies to the right solutions and enabling them to gain the most value from their investments. We go to great lengths to hire great people because, at our core, our clients deserve to have each person working on their project bring qualified expertise, a can-do attitude, and experience-based strategic insights to the table. They need to trust their IT consulting firm as a partner who is there to help accelerate their success and not pass them off to a junior team after the contract has been signed.

Want to join us?

THE ROLE

DGR Systems designs, builds, and delivers technology for organizations that depend on it working. We are an IT solutions provider and systems integrator headquartered in Tampa, and we are growing.

This role owns the span between a client deciding to buy and DGR invoicing them. Four functions sit inside that span-Inside Sales, Order Management, Partner Operations, and Sales Operations-and you will lead all four.

That is a deliberate design. In most companies these functions report separately, and the handoffs between them belong to nobody in particular. Here they are one workflow.

If you are coming from a direct-sales business, some of this will be new, and we would rather set the expectation now.

Deal registration has windows. Special pricing expires. Rebate and incentive claims carry submission deadlines, and program tiers have thresholds you either clear or you do not. A quote is not finished until configuration, pricing, and availability all agree; and a vendor’s answer on any of the three can change between Tuesday and Thursday.

Handled well, this is one of the things that separates a well-run partner from an average one. We treat it as a discipline rather than as administration, and we are looking for someone who does the same.

Inside Sales

• Leadership of our Inside Sales Representative team
• Quote creation, configuration, and accuracy
• Deal registration at the point of quote, before the opportunity is exposed
• Coaching, development, and performance against a published standard

Order Management

• Sales orders created and verified against what was quoted
• Purchase order placement to distribution and OEMs
• Order status, expediting, backorders, partial shipments, and substitution decisions
• Special and bid pricing application, and tracking of expiry
• Returns and RMA coordination, and the handoff into billing

Partner Operations

• Deal registration maintenance and renewal
• OEM and distributor program administration and compliance
• Certifications, competencies, and specialization tracking
• Rebate, incentive, and MDF claim preparation and submission
• Program tier monitoring, with early warning where a threshold is in reach or at risk

Sales Operations

• CRM administration, configuration, and data quality
• Quoting and configuration tooling
• Pipeline hygiene, sales reporting, dashboards, and forecast mechanics
• Systems and process onboarding for new sales hires

You’ll Need

• Experience running order management or sales operations in a business that resells products through distribution; where purchase orders, lead times, substitutions, and vendor programs are part of the week
• Experience managing a team-coaching against a standard, and performance conversations
• Detail discipline that holds up under volume, and comfort working to external deadlines that will not move
• Systems fluency across CRM, quoting or configuration tooling, and vendor portals-enough to administer, not only to use
• The willingness to hold a salesperson to a standard while working alongside…