Business Analyst

ISA Consulting is an IT company offering end-to-end solutions in Digital Transformation, Digital Consulting and Business Process Services - supporting all Tech Stacks. Collectively we service a multitude of clients across industries and company verticals. We are a culmination of some of the brightest Full Stack Developers, Data Engineers, Architects, Project Managers, Quality Analysts, Strategists, spanning across multiple time zones.

The Business Analyst is a key quantitative contributor of the Product Strategy team, helping to answering the questions that matter most through data analysis: why we win some deals and lose others, which accounts are at risk and why, what it actually costs to serve a customer, and whether we're tracking to our OKRs. This is an outbound-facing analytical role. The analyst lives in data, models, and leader-ready narratives — not in backlog grooming, story writing, or sprint ceremonies.

Candidates seeking a traditional product owner track will find this a poor fit;

those who want to own the numbers that shape what the product team builds and prices will find it an excellent one.

• Maintain core commercial metrics: win/loss rates, renewal and churn, net and gross revenue retention, expansion and downgrade activity.
• Quantify competitive displacement — share of lost business attributable to specific named competitors, by segment, product, and deal size — and track how those patterns shift.
• Move beyond description into explanation: form hypotheses about why patterns exist, test them, and draft causal analyses that separate correlation from causation and state assumptions explicitly.
• Unit Economics & Cost Modeling
• Analyze cloud infrastructure spend by product and workload — storage, compute, search/indexing, data transfer —and translate it into cost-to-serve per customer, per matter, and per unit of data under management.
• Build and maintain gross margin models by product line, tier, and cohort; project margin forward under different growth, pricing, and utilization assumptions.
• Develop cost sensitivity and scenario models showing how margin responds to changes in usage, infrastructure pricing, storage tiering, discounting, and product mix.

• Own several Power BI dashboards used by senior product leaders.
• Maintain a documented metric dictionary so a number means the same thing in every meeting.
• Produce recurring monthly and quarterly reporting with commentary that explains movement.

• Supply the analytical foundation for market and segment sizing, competitive positioning, launch performance, and pricing and packaging decisions.
• Provide and validate the data behind battle cards, competitive claims, and ROI/TCO justifications.
• Source and reconcile data across CRM, product analytics, billing, and cloud cost tooling.

• 2–5 years at a Big Four or comparable advisory firm — at the Consultant, Senior Consultant, Associate, or Senior Associate level. A top-tier strategy firm is equally welcome.
• Practice background in Strategy & Transactions, Commercial Due Diligence, Valuation & Modeling, Business Transformation, Forensic & Integrity Services, or Data & Analytics.
• Demonstrated ability to build a model from a blank workbook — cohort, unit economics, or scenario/sensitivity — and defend the assumptions when an executive pushes back.
• Exposure to SaaS metrics (ARR, NRR/GRR, CAC payback, gross margin, Rule of 40) and to cloud cost management or Fin Ops concepts (cost allocation, storage tiering, tagging, showback/chargeback).
• Legal technology or eDiscovery experience is a meaningful plus.

• Bachelor's degree in a relevant field such as Business, Economics, Finance, Mathematics,…