Enterprise Account Planner

We are looking for a highly organized and detail-oriented Enterprise Account Scheduler to support our Enterprise Accounts team. In this role, you will be responsible for managing appointments, coordinating shipments, and providing excellent communication across carriers, customers, and internal teams. You'll play a critical part in ensuring our operations run smoothly each day while delivering exceptional customer service in a dynamic, fast-paced environment.

This position will report to the Enterprise Account Manager.

Responsibilities:

• Build loads and schedule pickup/delivery appointments in alignment with customer requirements
• Communicate shipment updates and issues to customers and carriers clearly and professionally
• Adjust previously scheduled appointments as needed due to changes or disruptions
• Support the billing process and assist with documentation when necessary
• Handle email correspondence and phone communication with accuracy and professionalism
• Assist with various account management duties and perform ad hoc administrative tasks as assigned
• Contribute to a positive customer experience by providing award-winning service and timely updates

Requirements:

• High school diploma or equivalent required
• Demonstrates strong personal drive; independently motivated to meet goals and deadlines
• Known for dependability and reliability; consistently delivers high-quality work
• Strong organizational skills and the ability to multitask effectively
• Excellent communication and interpersonal skills
• High attention to detail with problem-solving ability
• Ability to thrive in a fast-paced, high-volume environment
• Proficiency in Microsoft Office, especially Outlook and Excel
• Previous experience in scheduling, administration, logistics, or account coordination

Preferred:

• Experience in logistics, freight, or supply chain environments
• Familiarity with scheduling or load-building software

We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at  or call ext. 4.

US Based Employees - At IEL, we are committed to providing equal employment opportunities for all persons, regardless of age, ancestry, color, religious creed (including religious dress or grooming practice), family and medical care leave status, disability (mental and physical) including HIV and AIDS, marital status, medical condition (including cancer and genetic characteristics), genetic information, military status, protected veteran status, status as a victim of domestic violence or stalking, familiar status, national origin, race, sex, pregnancy, childbirth, breastfeeding or related medical condition, gender identity or expression, sexual orientation and or any other category protected by law.

Founded in 2007, Integrity Express Logistics is a family-owned company with over 30 years of logistics experience. Our overall mission is to live up to our company name. We earn our customer's trust through innovative technology and operational efficiency to customize logistics solutions. We focus on customer relations and hiring the best, most-driven and highly motivated employees. Together this formula has carried IEL to where we are today.

Integrity

At IEL, integrity means always doing the right thing- even when it's hard or when no one is watching. It's about honesty, respect, open communication, and putting people first. We act with maturity, work hard, and stay reliable. We measure our actions by asking, 'What if a customer saw you?' Integrity means accountability and improvement. We continuously work to get things right, and when we cannot or do not, we use those situations as opportunities for improvement toward our greater purpose.

Customer

First

Customer First means putting our customers at the heart of every decision. We embrace the challenge of solving their most critical problems, act with urgency, and deliver consistent, exceptional service. We treat our customers' freight as a privilege to move, going above and beyond to create true partnerships built on impact and trust.

Pursuit of Excellence

Pursuit of Excellence means striving for the highest standards in all we do, with a positive attitude and relentless work ethic, even on tough days. It's about raising the bar daily through exceptional operations, disciplined execution, and proactive problem-solving. We believe in actions over words, clear communication, dependability, and leading…