Business Intelligence Analyst

** Must possess an active Secret clearance, with the ability to obtain and maintain a Top Secret clearance with SCI eligibility.*
* Program Overview
CRS is seeking a Business Intelligence Analyst to support execution of a Blanket Purchase Agreement (BPA) delivering Enterprise Knowledge Management (EKM) services to a U.S. Combatant Command headquartered at Mac Dill Air Force Base in Tampa, Florida. The BPA supports the Command Headquarters, its Component Commands, and its Theater Special Operations Commands (TSOCs), spanning multiple CONUS and OCONUS locations across a broad Area of Responsibility (AOR) and operating across unclassified and classified networks.
This position executes business intelligence and data analysis for the program, including business process and gap analysis, information exchange requirements assessment, business process mapping and documentation, end-user procedure development, KM process improvement measurement, and analytics and stakeholder reporting.

The Business Intelligence Analyst shall continuously analyze business processes to support more efficient decision-making and operations, mapping workflows and analyzing organizational constraints to reveal inefficiencies, and producing findings, gap statements, and actionable recommendations that guide process improvement and re-engineering efforts.
The individual shall identify and document Information Exchange Requirements, develop standardized process maps and end-user procedures, build reporting products that communicate results to leadership, and implement the performance measurement mechanisms used to assess process changes and user adoption across the enterprise.

• Map end-to-end workflows to visualize process flow, handoffs, delays, and pain points across stakeholders, and collect qualitative and quantitative data through interviews, observations, system analytics, and document analysis.
• Evaluate technology, people, and process alignment to reveal constraints impacting decision-making or operational efficiency, and prioritize gaps based on impact, feasibility, risk, and alignment with mission requirements and modernization priorities.
• Identify and document Information Exchange Requirements consistent with validated operational needs, defining the participants, information, purpose, and format for each exchange.
• Assess current information pathways for gaps, duplication, delays, security constraints, or lack of interoperability, and evaluate alignment between information flows, mission threads, operational tasks, and organizational roles.
• Conduct stakeholder interviews, workshops, and data-mapping sessions to determine producer/consumer relationships across directorates and components.
• Develop clear, standardized process maps using recognized process-mapping conventions and symbols - flowcharts, swim lanes, and diagrams - documenting both as-is and to-be workflows.
• Capture the supporting policies, procedures, and security requirements that underpin each documented process, and package finalized process documentation for Government publication to formatting, clarity, and completeness standards.
• Develop clear, user-focused procedural guides, instructions, and reference materials that translate complex business workflows into simple, step-by-step instructions for diverse user groups.
• Build and maintain Power BI reports and dashboards drawing on accurate, authoritative, and well-structured sources, and support ad-hoc analysis requests from Government stakeholders.
• Implement performance measurement mechanisms to assess process changes, workflow efficiencies, and user adoption, and establish feedback loops through surveys, listening sessions, workshops, and structured stakeholder…