Residential Support Specialist

Location

Charleston - 997 Morrison Drive, Suite 402

Business

Our Growth, Your Opportunity

At Maymont Homes, our success starts with people, our residents and our team. We are transforming the single-family rental experience through innovation, quality, and genuine care. With more than 20,000 homes across 47+ markets, 25+ build-to-rent communities, and continued expansion on the horizon, we are more than a leader in the industry-we are a company that puts people and communities at the heart of everything we do.

As part of Brookfield, Maymont Homes is growing quickly and making a lasting impact. We are also proud to be Certified by Great Place to Work®, a recognition based entirely on feedback from our employees. This honor reflects the culture of trust, collaboration, and belonging that makes Maymont a place where people thrive.

Join a purpose-driven team where your work creates opportunity, sparks innovation, and helps families across the country feel truly at home.

Job Description

Position Summary

The Residential Support Specialist (Part-Time) is responsible for completing key field and operational tasks to support overall market performance. This position ensures a seamless transition from construction completion to resident move-in by maintaining high standards of quality, efficiency, and customer experience. The role supports property readiness through inspections, coordination, and issue resolution across multiple homes. It requires strong attention to detail, effective communication, and the ability to manage priorities in a fast-paced, field-based environment.

Essential Job Functions

1. Functional Responsibilities

+ Conduct regular inspections of vacant homes to ensure properties are tour-ready and move-in ready

+ Perform light cleaning tasks as needed to maintain company standards

+ Perform basic maintenance tasks such as replacing smoke detector batteries, light bulbs, air filters, and reprogramming garage door remotes

+ Prepare homes for move-in by identifying outstanding issues, removing non-essential signage, rekeying locks, and installing permanent lockboxes

+ Assist with utility inspections and ensure services are appropriately transferred or maintained

+ Verify and address HOA, HUD, city, and other municipal inspections or code violations

2. Operational / Departmental Support

+ Communicate effectively with cross-functional team members, using technology to capture photos, document inspections, and provide real-time updates from the field

+ Validate feedback from prospective tenants during property inspections

+ Serve as the first point of contact for reports of unauthorized occupants, potential scams, or property abandonment; document findings and coordinate next steps

+ Support overall market performance by maintaining property standards and readiness

3. Compliance & Risk Management (If Applicable)

+ Ensure adherence to applicable federal, state, and local regulations, including fair housing guidelines

+ Maintain accurate inspection documentation and reporting standards

+ Collaborate with local authorities when necessary and post legal notices in compliance with regulations

+ Represent the market as a witness in court proceedings related to rent disputes or lease violations, as needed4

4. Additional Responsibilities

+ Maintain a professional and courteous demeanor in all interactions with residents, vendors, and team members

+ Perform additional duties as assigned by the supervisor or leadership team

+ Perform other duties as assigned to support business objectives

Performance Expectations & Key Metrics:

Performance will be evaluated based on measurable outcomes aligned with company and departmental goals. Metrics may include:

+ Completion of all assigned daily and weekly inspections on time, meeting scheduling and productivity targets

+ Accuracy and quality of inspection reports, measured through audits and compliance checks

+ Contribution to market performance by supporting occupancy goals, reducing downtime, and maintaining homes to company standards of safe, clean, and functional

+ Maintenance of low move-in maintenance issues, with a target of fewer than 0.5 items per home

Required Qualifications

Education

+ High school diploma or equivalent required

Experience

+ Minimum of 2 years of experience in property management, maintenance, construction, or a related field

Skills & Competencies

+ Strong organizational and time-management skills

+ Effective written and verbal communication skills

+ Analytical thinking and problem-solving ability

+ Proficiency in Microsoft Office (Word, Excel, PowerPoint)

+ Ability to learn and utilize mobile property inspection software

+ Strong attention to detail and ability to manage multiple tasks

+ Self-motivated with the ability to work independently and collaboratively

Preferred Qualifications

+

Experience with MRI Software or similar property management systems

+ Familiarity with fair housing regulations and local real estate laws

Physical Requirements

The physical requirements described below are…