Customer Support Specialist

Job Description

We are seeking a dedicated Customer Support Specialist to join our dynamic team in Tampa, FL. This role is ideal for individuals who are detail-oriented, highly communicative, and passionate about helping clients resolve inquiries with professionalism and accuracy. You will serve as a reliable point of contact, ensuring each interaction reflects Captura Hall’s commitment to exceptional service.

About Us

Captura Hall is a forward-thinking organization dedicated to delivering exceptional communication, branding, and client-focused solutions. We combine creativity with strategic insight to help our partners communicate with clarity, purpose, and impact. Our team thrives on innovation, precision, and a commitment to excellence—ensuring every project reflects the highest professional standards.

• Provide timely and accurate support to customers through various communication channels.
• Manage, track, and resolve customer inquiries with a solutions-driven approach.
• Maintain organized records of client interactions and follow-up actions.
• Collaborate with internal teams to elevate issues and deliver effective resolutions.
• Ensure all customer communications reflect Captura Hall’s standards of quality and professionalism.
• Identify opportunities to improve processes and enhance the customer experience.

• Strong communication and interpersonal skills.
• Exceptional organizational and multitasking abilities.
• Ability to problem-solve and remain composed under pressure.
• High level of professionalism, integrity, and customer service mindset.
• Ability to work independently and collaborate with a team.
• Proficiency in basic computer systems and office tools.

• Competitive annual salary of $57,000 – $61,000
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• Opportunities for professional growth and internal development.
• Supportive team environment and structured onboarding.
• Skill-building and continuous learning opportunities.
• Stable and rewarding full-time position.