Customer Support Manager

Elevare Branding is a forward-thinking branding and communications firm dedicated to helping organizations elevate their public presence with clarity, strategy, and impact. We work with diverse clients across industries, delivering thoughtful messaging, strong media relationships, and consistent brand positioning. Our culture values professionalism, collaboration, and continuous growth.

The Customer Support Manager will oversee daily customer support operations, ensure high-quality service delivery, and act as a key point of contact between clients and the company. This role is ideal for someone with strong communication skills, organizational abilities, and a passion for creating positive customer experiences.

• Manage and supervise customer support activities to ensure service excellence
• Handle escalated customer inquiries and resolve issues efficiently
• Develop and improve customer service processes and workflows
• Coordinate with internal departments to ensure client needs are met
• Monitor performance metrics and prepare reports when needed
• Train and guide customer support team members

• Strong verbal and written communication skills
• Excellent organizational and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Leadership mindset with a customer-focused approach
• Professional attitude and attention to detail

• Competitive salary
• Growth opportunities within the company
• Skill development and leadership training
• Supportive and professional work environment
• Stable, full-time position