Customer Service Professional Job Tampa area,Florida USA,Customer Service/HelpDesk

JOB – Customer Service Professional

Location:

Tampa, 33607 – This position is onsite

Pay: $18.00 per hour

Type:
Contract to hire

Hiregy benefits available during the contract period: (Use the "Apply for this Job" box below)./1xdi
42

Hiregy associate perks: /gc4ml9

Schedule:

M-F, 7:30 AM to 6:00 PM EST, Saturdays as required

Will be assigned a (40) hour work week, must be open to department hours and potential for Saturday rotations about once a month during peak season. Shift will be assigned upon offer.

Job description

Manage inbound and outbound customer service calls, ensuring all interactions are positive, informative, and aligned with company guidelines.

Qualify calls, determine customer needs, provide product and service information, and create service accounts or schedule appointments when necessary.

Attain performance metrics, including monthly development plan goals, while maintaining friendly, professional interactions.

Process payments, resolve billing issues, apply credits/adjustments, and update customer accounts as required.

Collaborate with sales teams, service managers, and other departments to improve customer experience, ensuring accurate documentation and follow‑up.

Training

Weeks 1-2:
Two weeks of classroom training:
Learning Pest Pac, call etiquette.

Week 3:
Shadow and nesting with Team Lead – You will begin speaking on the phones.

Week 4:
You will be taking calls on your own.

Nice to have

Pest Pac
Call center
Live chat
Experience with KPIs

Requirements

Must be computer proficient:
Able to navigate multiple software systems
Must be MS Office and MS Excel proficient
Must be able to type approximately 40 WPM
Must be able to problem solve and remain productive independently
Must be able to remain positive and “hear the smile in your voice” client facing
High school diploma or equivalent
Background check required
Drug screening required (No THC test)

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