Bilingual Collections Representative; Toll

Position: Bilingual Collections Representative (Toll)
LOCATION

Tampa, FL

JOB TYPE

Full-Time

PAY TYPES

Hourly + Bonus

BENEFITS & PERKS

LOCAL REPRESENTATIVE:
Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILS

No Resume Required, On-site Interview

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you a persuasive communicator who thrives in a fast-paced environment and enjoys helping people achieve financial stability? We're looking for Bilingual Collections Representatives to join our growing team and support toll-related account recovery efforts.

In this role, you'll engage with customers to resolve outstanding toll balances, negotiate payment plans, and maintain positive relationships all while representing trusted public and commercial partners. You'll receive paid professional training, a competitive compensation structure, and opportunities for career advancement in a supportive and performance-driven workplace.

If you're ready to make a meaningful impact and grow your career in collections, we want to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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- POSITION RESPONSIBILITIES

Key Responsibilities:

* Be the face (and smile) of the toll collection operations at the facility offices in Tampa, Florida

* Assist customers with account resolution, questions, and concerns.

* Process payments utilizing the toll operations back-office systems.

* Manage in-person customer-related inquiries regarding toll activities, complaints, etc.

* Collaborate with customer service professionals to improve overall customer experience.

* Assisting with incoming customer service phone calls to resolve issues.

* Complete end-of-day/shift deposits and balancing reports

* Adhere to all attendance and work schedule requirements.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

It's about building relationships and turning your training knowledge into customer wins. Representatives make a difference to customers and the company, providing first-in-class customer service. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Required

* Must be 18 years of age or older

* High school diploma or equivalent

* Experience with data entry utilizing a computer.

* The ability to read and speak English and Spanish fluently.

* Excellent organizational, written, and oral communication skills

* Ability to work shifts in accordance with the toll operations hours of operations.

* Non-cash payment processing experience on a computerized system

* The ability to evaluate, troubleshoot, and follow up on customer issues

* An aptitude for conflict resolution, problem-solving, and negotiation

* Must be customer service oriented (empathetic, responsive, patient, and conscientious)

* Ability to multi-task, stay focused, and self-manage.

* Strong team orientation and customer focus

* Excellent interpersonal skills and the ability to build relationships with your team and customers.

CONDITIONS OF EMPLOYMENT

All MCI Locations

* Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

* Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

* Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive…