Guest Services Representative; Part-time Seasonal

Guest Services Representative – Seasonal Part-Time

Apply Today and Attend Our Job Fair for On-the-Spot Interviews!

Join Zoo Tampa’s Guest Services team and help create unforgettable experiences for over a million guests each year! We’re hiring seasonal Guest Services Representatives to support our front gate operations during our exciting fall and spring seasons.

Come meet our team at Zoo Tampa’s Job Fair on Wednesday, August 20, 2025
, from 9:30 AM – 1:00 PM in Saunder’s Pavilion
. Hiring managers will be conducting on-the-spot interviews, and this could be your opportunity to join one of the most popular zoos in the southeastern U.S.

Date:
Wednesday, August 20, 2025

Time: 9:30 AM – 1:00 PM

Location:

Zoo Tampa at Lowry Park, Saunder’s Pavilion

What to Bring:
Copies of your resume and a great attitude

• Greet and assist guests at the front gate
• Sell tickets, upsell annual memberships, and provide exceptional service
• Answer guest inquiries in person and over the phone
• Maintain cleanliness and organization of entry areas
• Accurately handle cash, data entry, and admissions processes

Seasonal positions begin as early as September 15, 2025, and may continue through March 31, 2026.

Be part of the team that welcomes guests to Creatures of the Night, Christmas in the Wild, and other seasonal celebrations.

The Guest Services Representative provides outstanding guest service and assists the operations department in contributing to the mission of the Zoo. Primary responsibilities include cash handling, data entry, selling tickets, upselling annual memberships and other special admission offerings, providing information to guests, answering phone queries, keeping the front gate area clean, and other clerical duties.

Zoo Tampa at Lowry Park is one of the most popular zoos in the southeastern U.S., with over 1 million visitors annually. We have grown to now encompass 56 acres of naturalistic wildlife habitats in a lush, tropical garden setting with wide-ranging activities. The Zoo, accredited by Association of Zoos and Aquariums (AZA), offers popular educational programming, fun recreational amenities, up-close animal encounters and engaging seasonal events for which it has won awards as one of the country’s most family-friendly zoos.

Our mission is to rescue, rehabilitate and care for animals; create exceptional personalized experiences that connect people with wildlife and each other in fun, immersive ways.

Our vision is that everyone we touch is motivated to join us in taking action to protect and preserve wildlife.

• Responsible for greeting and directing guests, selling admission tickets, upselling annual memberships and premium experiences at the ticket windows.
• Provides guests with exceptional customer service including but not limited to elements outlined by department guidelines.
• Performs guest screening processes at point of entry.
• Politely and diplomatically enforces policies and procedures concerning both guests and employees.
• Accurately handles payment transactions through the use of a cash register and/or computer while adhering to designated cash handling guidelines.
• Performs accurate and complete data entry for all guests within the Galaxy database (i.e. completes all necessary information for each membership, processes third-party tickets and premium tours and experiences correctly).
• General guest service including guiding/interpreting, day planning/concierge service, payment transactions, etc.
• Maintains cleanliness and organization of admissions box offices and all front gate/front plaza areas.
• Follows the applicable schedule of activities on a daily basis while working.
• Follows established guidelines to ensure the safety of guests and staff.

• A high school or equivalency diploma preferred.
• Customer service experience preferred.
• Effective communication skills—Ability to develop positive relationships with members of all departments.
• Ability to complete projects in a reasonable time frame, to the satisfaction of management.
• Deal courteously and tactfully with employees, peers, superiors, and the general public.
• Effective…