Customer Service Representative

About us:

Animal Doctors of South Tampa is looking for a full-time personable and skilled Client Service Representative (CSR) to join our team! We are a walk-in only clinic serving the Tampa Bay area delivering wellness and vaccination care, critical care, dentistry and a variety of surgeries. As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction-whether over the phone or in person-results in a positive and memorable impression.

Your ability to create a welcoming environment and deliver exceptional service will be key to our success.

Key Responsibilities:

Client Communication & Scheduling:

• Answer calls and emails promptly with professional, friendly service

• Schedule appointments and prioritize walk-in clients, send reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track

Client Relations & Service:

• Greet clients warmly and ensure a positive experience throughout their visit

• Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team

• Demonstrate empathy in all interactions and maintain a calm and professional demeanor

Managing Patient Information & Technology:

• Update client and patient records in our practice management system with accuracy and efficiency

• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims

• Maintain organized records of client communications and appointments to streamline operations

Support the Medical Team & Practice Operations

• Provide clients with accurate post-visit instructions, including medication schedules and follow-up care

• Help maintain a clean, organized reception area and assist with daily practice operations as needed

• Inform clients about the services offered, preventive care options, and how they can conveniently shop for pet products through our online store

Qualifications:

• Previous customer service and veterinary experience required

• Able to work rotating Saturday's

• Excellent communication skills and a strong desire to provide compassionate, client-focused service

• Basic proficiency with technology, including management software and online communication platforms

• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

At Ameri Vet, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note:

Any Benefits listed above apply to full-time employees.

At Ameri Vet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.