Cust Return Specialist

Position: Cust Experience Return Specialist
Ashley Furniture -  -  - Responsibilities:
Professionally communicate with customers, especially in escalated situations.;
Troubleshoot and resolve issues related to defective products, incorrect orders, and customer perceptions to ensure satisfaction while aligning with company goals.;
Document all customer interactions accurately to ensure continuity when multiple representatives handle the same customer issue.;
Follow the path-to-resolution process to gather necessary information from customers and determine the most effective resolution, with follow-up as needed.;
Provide support and guidance to fellow Customer Care Representatives, including training and knowledge sharing.