Tier 1 Helpdesk Representative

Job Summary

We are seeking a highly motivated and customer-focused individual to deliver exceptional service to our customers. The ideal candidate will leverage their in-depth knowledge of our products and procedures to resolve inquiries efficiently and effectively. This role offers opportunities for growth and advancement, with the potential to transition into a technical support position for top performers.

• Answer and process incoming calls in a timely and professional manner.
• Transfer calls to the appropriate department to ensure a timely resolution.
• Escalate complex or technical issues to the relevant support team.
• Assist customers with service-related issues.
• Create service requests in accordance with established department policies and procedures.

• Strong written and verbal communication skills
• Strong time management and organizational skills
• Strong interpersonal and active listening skills
• Attention to detail
• Data entry and typing skills

• High school diploma or equivalent.
• Previous customer service or call center experience is preferred.
• A passion for technology and IT is a plus.