Bilingual​/Spanish Inbound Customer Service Representative

Position:
Bilingual / Spanish Inbound Customer Service Representative

Compensation: Starting Hourly Base Rate $17.00/HR + Bonus(es)

• 401(k) w/employer match
• Medical, vision, dental
• Disability/life insurance
• Paid holidays, paid time off (PTO), service time awards

On‑Site / 4919 Memorial Hwy, STE 160 Tampa, FL 33634

Mon‑Fri 9:00 AM – 5:30 PM or 10:00 AM – 6:30 PM

Since 2015, Lighthouse has been a leader in the debt settlement industry, helping thousands of individuals and families find financial freedom. We help families every day reduce their credit card debt by nearly half of what they owe. The role of the Inbound Customer Service Representative is to receive and handle incoming calls from our clients who have enrolled into our certified and compliant debt settlement program, assisting them with their questions or needs.

Industry experience is not required.

• Answer inbound calls from enrolled customers, identify customer needs and offer the most appropriate resource or resolution.
• Ensure service delivered meets contractual goals and KPIs.
• Greet customers courteously, friendly, and professionally using company procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while building rapport.
• Answer billing questions by explaining components of customer accounts.

• Time management: ability to organize and manage multiple priorities.
• Outstanding organizational skills and attention to detail.
• Ability to multi‑task in a fast‑paced environment.
• Computer savvy: above‑average working knowledge of telephonic and CRM systems.
• Proficient in English/Spanish – bilingual preferred.

Many successful hires have come from call center environments. We provide an in‑house training program. No experience necessary.

Job Type: Full‑time

Additional Pay Types:
Bonus(es), Spiff(s)

Ability to commute/relocate:
Tampa, FL 33634 – must be able to commute or plan to relocate before starting work.