Customer Account Representative – Urology - Tampa, FL

Aeroflow Health – Customer Account Representative – Urology – Tampa, FL Office

This is a fully in‑office position in our Tampa, FL office located at 4200 West Cypress St Ste 460, Tampa, FL .

Start date:

4/13/2026. Shift: Monday-Friday 9:00am - 6:00pm EST. Pay: $21/hour.

Aeroflow Health is taking the home health products and equipment industry by storm. We’ve created a better way of doing business that prioritizes our customers, our community, and our coworkers. We believe in career building. We promote from within and reward individuals who have invested their time and talent in Aeroflow. If you’re looking for a stable, ethical company in which to advance you won’t find an organization better equipped to help you meet your professional goals than Aeroflow Health.

Within Aeroflow, the Urology team is comprised of many different roles, with all one purpose – to provide great customer service to our new and current patients.

• Handling a high‑volume number of both incoming and outgoing phone calls daily
• Updating account information, such as product needs, insurance, contact information, etc.
• Placing resupply orders for current patients that receive incontinence supplies and catheters
• Researching insurance payer requirements and understanding reimbursement procedures
• Troubleshooting equipment problems and offering product changes
• Employee has an individual responsibility for knowledge of and compliance with laws, regulations, and policies.
• Compliance is a condition of employment and is considered an element of job performance
• Maintain HIPAA/patient confidentiality
• Regular and reliable attendance as assigned by your schedule
• Other job duties assigned

• Excellent Customer Service Skills
• Ability to Think Critically
• Exceptional Organization
• High Level of Compassion
• Outstanding Written and Verbal Communication
• Willingness to Make Decisions Independently
• Ability to Contribute to a Team
• Must Be Adaptable and Willing to Learn
• General Computer and Email Proficiency

• High school diploma or GED equivalent
• 1 year of customer service experience preferred
• 1 year of call center experience preferred
• Excellent written and verbal communication skills
• Excellent critical thinking skills
• Excellent De‑escalation skills
• Excellent active listening skills
• Ability to multitask – shifting between open applications as you speak with patients
• Ability to type 40+ words per minute with accuracy

• Knowledge with different types of insurance such as Medicare, Medicaid, and commercial plans
• DME supplies, specifically with incontinence and catheters

We are looking for highly motivated, talented individuals who can work well independently and as a team. Someone who has strong organizational, time management, and problem‑solving skills. Willing to learn and adapt to organizational changes.

• Competitive Pay
• Health Plans with FSA or HSA options
• Dental and Vision Insurance
• Optional Life Insurance
• 401K with Company Match
• 12 weeks of parental leave for birthing parent / 4 weeks leave for non‑birthing parent(s)
• Additional Parental benefits to include fertility stipends, free diapers, breast pump
• Paid Holidays, PTO Accrual from day one
• Employee Assistance Programs and SO MUCH MORE!!

• Family Forward Certified
• Great Place to Work Certified
• Inc. 5000 Best Place to Work award winner
• HME Excellence Award
• Sky High Growth Award

If you’ve been looking for an opportunity that will allow you to make an impact, and an organization with unlimited growth potential, we want to hear from you!

Aeroflow Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.