Customer Service Specialist

About UsJoin a trusted, growing home services company that has proudly served West Central Florida since 1984. Banko Overhead Doors is seeking a Customer Success Specialist to support our Customer Care and Builder Services teams. This role is ideal for candidates with experience in customer service, call center support, scheduling, and CRM systems who thrive in fast-paced, high-accountability environments.Position OverviewAs a Customer Success Specialist, you will serve as a frontline customer service representative and brand ambassador for Banko Overhead Doors.

You will manage inbound and outbound customer communications, ensure accurate data entry and documentation, support service scheduling and coordination, and maintain ownership of customer requests through resolution.

This role requires strong communication skills, attention to detail, and the ability to manage high call volume while delivering an exceptional customer experience.Key Responsibilities

Handle inbound and outbound customer inquiries via phone, email, and in-person communication

Provide excellent customer support by answering questions related to services, pricing, and scheduling

Accurately enter and maintain customer data in CRM, scheduling, and service management systems

Schedule and coordinate service appointments based on urgency, availability, and customer needs

Document all customer interactions with accuracy and professionalism

Escalate complex or time-sensitive issues to leadership with clear documentation

Collaborate with dispatch, service technicians, sales, and leadership teams

Identify recurring customer issues and assist with process improvement initiatives

Maintain a calm, professional, and empathetic demeanor in all customer interactions

Support onboarding and training of new customer service team members

Stay current on company policies, procedures, and product/service offerings

Protect confidential customer information and follow data security standards

Qualifications

High school diploma or GED required

Associate or bachelor's degree in business, communications, or a related field preferred

Customer service, call center, or administrative support experience preferred

Experience using CRM software, scheduling tools, and Microsoft Office

Strong data entry, documentation, and organizational skills

Excellent verbal and written communication skills

Ability to multitask and prioritize in a fast-paced, high-volume environment

Strong problem-solving and decision-making skills

Reliable, punctual, and accountable

Ability to work occasional irregular hours as business needs require

Bilingual (English/Spanish) preferred

Spanish-speaking candidates may qualify for a shift differential

Who Thrives in This Role

Customer service professionals who value accuracy, follow-through, and accountability

Self-motivated team players with strong communication and problem-solving skills

Reliable, punctual candidates who excel in structured, fast-paced environments

Detail-oriented multitaskers with strong time management skills

Customer-focused professionals who take pride in delivering exceptional service

Benefits

Full-time position with competitive pay

Medical, dental, vision, 401(k), PTO, and paid holidays

Career growth and advancement opportunities

Supportive, team-oriented workplace culture

Requirements

Valid driver's license with a minimum 3-year clean driving record (MVR)

Ability to pass a background check

Ability to work a full-time schedule

Reliable transportation and consistent attendance

Show Up for Banko & Banko Will Show Up for YouWe value reliability, teamwork, and long-term growth. When you commit to showing up-ready and on time-we commit to supporting your career and providing opportunities for advancement.Equal Opportunity EmployerBanko Overhead Doors, Inc. is an Equal Opportunity Employer and provides reasonable accommodations for qualified individuals with disabilities.

Compensation details: 21 Hourly Wage

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