PT - Guest & Member Relations Game

Position: PT - Guest & Member Relations Game Day
The Tampa Bay Buccaneers vision is to be the premier NFL Franchise both on and off the field that sets the standard in global sports entertainment and embodies the spirit of Tampa Bay. The Buccaneers aim to employ individuals whose professionalism and dedication align with our vision.

Mission. The Tampa Bay Buccaneers mission is to represent Tampa Bay past and future, while driving the next generation of NFL culture. The Club seeks individuals whose ambition and dedication align with this mission, bringing new perspectives and skills to our Club.

Employees must be able to perform the essential functions of this position satisfactorily. The requirements listed below are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions.

As a division of the Guest & Member Relations Department, the Game Day Staff is responsible for providing world-class customer service to the guests of Raymond James Stadium. Team members are committed to creating memories that last a lifetime by delivering the premier stadium experience in sports & entertainment.

Core Functions:

• Deliver quality customer service for all fans in entry/exit gates, plaza, ticket office, concierge desks, elevator services, concession stands and concourses
• Welcome every guest with a warm greeting
• Proactively approach fans to help answer questions in and around the stadium on game day
• Must handle all guest-related matters in a professional and courteous manner
• Manage large crowds pre and post event
• Thank every guest upon exit

Skills & Abilities:

• Energetic, outgoing personality
• Professional in appearance, actions and communications at all times
• Attentive to meeting the needs of our guests
• Face-to-face problem resolution skills
• Demonstrate integrity by always choosing to do the right thing
• Ability to take clear notes for follow up
• Ability to work independently and in a team environment
• Ability to work outdoors in various weather conditions
• Ability to walk and stand for extended periods of time

Experience

• Previous customer service experience

Work Environment:

The Company is a professional, fast-paced, creative business environment. Other environmental conditions:

• Extended evening and weekend work hours are sometimes required. Required to work all home and some away games. May work occasionally on holidays.
• Stressful and demanding work environment in executing work on short deadlines.
• Computer and desk work are a significant part of daily activities.
• Sitting, standing, working with hands for extended periods of time.
• Rarely is lifting more than 20 pounds required.

Equal Opportunity Employer

Buccaneers Team LLC (the "Buccaneers") provides equal employment opportunities to all individuals, regardless of race, color, religion, sex, national origin, marital status, disability, age, military status, genetic information, sexual orientation, gender identity, or any other status protected by applicable federal, state, or local law.

Disclaimer;
Accommodations

This job description is intended to set forth the core functions required for this position and describe the general nature of the work performed by employees in this position. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Employees may be assigned additional responsibilities as necessary. The Buccaneers reserve the right to revise this job description at any time and to require employees to perform other tasks if there are changes to circumstances or conditions of the Buccaneers' business, competitive considerations, or the work environment.

. Employees must be able to perform the essential functions of this position satisfactorily. The requirements set forth herein are representative of the duties, knowledge, skills, and/or abilities required. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions. Offers of employment are contingent on successful completion of a background screening.

The position covered by this

Job Description is expressly declared to be "at will," meaning the Buccaneers has the right to terminate the employee's employment at any time, with or without cause. Any written or oral promises or representations to the contrary are expressly disavowed and should not be relied upon by any employee.

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