Onboarding Specialist

Company Overview

Mad Mobile is an AI‑driven software development company headquartered in Tampa, FL, revolutionizing the restaurant and enterprise retail industries. Our innovative solutions empower businesses to enhance customer experience, streamline operations, and drive growth through cutting‑edge technology.

Must be based in or willing to relocate to Tampa, FL. This is an in‑office role.

As a Customer Success Associate on the Mad Mobile team, you will own a set of accounts and partner with your customers to ensure they are maximizing their engagement with CAKE.

This includes interacting with customers at every stage from implementation to renewal, providing proactive account management and support, engaging in data research and analysis, and thought leadership. You will adopt a digital‑first approach to delivering customer success at scale.

• Proven experience in a customer‑facing role, such as customer success, account management, or sales.
• Excellent interpersonal and communication skills, with the ability to build rapport and credibility with customers at all levels.
• Strong problem‑solving and analytical abilities to identify and address customer needs effectively.
• Knowledge of the industry and the ability to understand customers’ business processes and goals.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Self‑motivated and results‑oriented, with the ability to work independently and manage multiple customer accounts simultaneously.
• Demonstrated ability to collaborate and work effectively in a team environment.
• Excellent organizational and time‑management skills, with the ability to prioritize tasks and meet deadlines.
• Customer‑focused mindset with a passion for delivering exceptional customer experiences.

• 2+ years of experience in SaaS in customer‑facing roles (e.g., customer success, marketing, product implementation, sales, professional services, etc.).
• Experience delivering presentations, leading customer calls, and fielding customer questions.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Proven organizational and time‑management skills, with the ability to prioritize tasks and meet deadlines.
• Customer‑focused mindset with a passion for delivering exceptional customer experiences.

• Startup experience, especially in a B2B SaaS environment.
• Bachelor’s degree in business administration, marketing, or a related field (or equivalent experience).
• Payment technology, restaurant, and retail industry experience preferred.

We offer 80% company‑paid benefits for medical, dental, and vision for employees who choose our HDHP plan. Family coverage is available at a highly discounted rate, with the company covering 75% of family plan costs. We provide a $500 match for HSA (prorated based on start date). A robust add‑on plan is 60% covered by Mad Mobile. Additionally, we provide a 401(k) with up to 4% matching, fully vested on day one.

Mad Mobile is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.